How AI call answering works
Turn on Agent auto-answer and choose how long your phone rings before Cindy picks up. With a delay, the call rings for you first as usual — you are not handing your line away, you are giving it a backstop. Pick up and it is your call; do not, and Cindy answers instead of the caller hearing a dead line.
| Delay | What happens |
|---|---|
| Immediately | Cindy answers the moment the call arrives. Your phone does not ring and shows no incoming-call notification. |
| 10 seconds | She picks up almost at once — the shortest wait for the caller. |
| 20 seconds (recommended) | You hear a few rings and still have time to answer yourself. |
| 30 seconds | More time for you to take the call. |
| 40 seconds | The most time for you; the caller waits longest. |
Decline an incoming call and Cindy answers straight away, without waiting out the timer. She answers on Weyvox's servers, not on your handset, so it works even when your phone is locked, flat or out of signal.
What Cindy does on the call
- Greets the caller in your business name and says she is the AI agent answering calls for the business.
- Knows returning customers. If the number is already among your customers, she recognises the caller by their number.
- Answers from your business information — what you do, your hours, services, prices, address. Leo fills it in from what you tell him when you sign up, and keeps it up to date.
- Quotes only your own prices. If something is not on your price list, she says she will confirm and get back to the caller, rather than inventing a number.
- Books into real free time, checking your calendar and the orders already booked before she names a slot.
- Takes the order completely — who, what, when, where, the agreed price — and it goes into the order list Marc keeps before she says goodbye.
- Offers an SMS confirmation of what was agreed and sends it once the caller says yes. It comes from “Weyvox” and starts with your business name.
She speaks over 40 languages. Each incoming call starts in the language of the caller's country, judged by the number (or in your own language when the number doesn't tell), and moves to the caller's language as soon as they speak another.
After the call
A note lands in the chat with that number, in the language you write to the agents in (your app language until you have written to them), and important arrangements — a booked appointment, for example — come as their own message so they cannot get lost in a longer text. The order is already in the list; ask Marc and he prepares the invoice, the contract or any document from your own templates.
You can take the call over
While Cindy is talking, the call sits in the app as a live mini card. Expand it to listen in, take the call over or end it. Once you take over, she goes silent and the conversation is yours.
So it is not a choice between answering yourself and handing the phone off: let Cindy handle the routine start, and step in when the conversation needs you.
Does the caller know it is an AI?
Yes. At the start of every call Cindy introduces herself as an AI agent and says that the conversation is recorded for a call note — it is transcribed as text, and no audio is stored. This is not a setting and cannot be turned off. In the European Union, Article 50 of the AI Act requires people to be told when they are talking to an AI system, and Weyvox applies the same rule on every call, everywhere.
Which number she answers
- A Weyvox operator number, bought in the app. In some countries the operator checks documents first; a temporary number can be used while the check runs.
- The number you already have. Keep the number printed on your cards and van: forward it to your Weyvox operator number and connect it in the app — connecting costs nothing. Cindy answers those calls in your business name. Your carrier bills the forwarded minutes at its own rates, so for forwarding to stay cheap, take a Weyvox number from the same country.
What she does not decide
- She never marks anything as paid. Money received is your action in the app.
- She does not set prices or terms. They come only from your price list and business profile; anything that is not there, she promises to check rather than decide.
- The order waits for you. An order she records stays “Not confirmed” until you check it and tap “Confirm”.
Honest limits
- No credits, no answer. When your plan credits and extra credits are both used up, or your subscription is not active, Cindy does not pick up. The call rings on your phone as an ordinary call and, if you do not answer, ends as an ordinary missed call; the app tells you why.
- Only when it is on. With auto-answer off, or “Agent at work” turned off on Cindy's page, calls simply ring for you.
- Blocked numbers. A call from a number blocked at weyvox.com/optout is rejected instead of being answered by Cindy; with auto-answer off, it rings for you as an ordinary call.
- Not a person. When a conversation needs judgement about your business, take the call over — that is what the mini card is for.
- No guaranteed outcome. A caller can change their mind, and an agreed time can still be cancelled.
Cindy, the AI receptionist — on her own or with the other agents
Cindy is the AI receptionist in Weyvox; everything she does is on her page: AI receptionist. You can use her on her own: the other Weyvox agents switch on in the same app when you need them, and an agent you switch off costs nothing. They share one business profile, price list and customer list: an order Cindy takes on a call goes to Marc, the AI manager, for the invoice; Leo, the AI coordinator, reminds you on time and, on the Business and Professional plans, can take on a goal such as “fewer missed calls”; Alice, the AI marketer, quotes in your posts the same prices Cindy gives on the phone.
What AI call answering costs
Weyvox prices are in credits: 1 credit = €0.01 excl. VAT. A minute of the agent on a call costs about 21 credits — 12.5 credits for the voice and the conversation plus the agent's work — and on top of that the operator line, which depends on the country. It comes out of your plan's monthly credits first, then extra credits. A month in which Cindy answered nothing costs nothing in agent minutes. All unit prices, including SMS and line rates by country, are on the pricing page.
Questions people ask
Can AI answer phone calls?
Yes. With auto-answer on, Cindy picks up calls you do not answer within 10, 20, 30 or 40 seconds — or at once, if you choose “Immediately”. She talks with the caller, answers from your business information, takes the order and leaves you a note in the chat.
Does the caller know they are talking to an AI?
Yes. Cindy introduces herself as an AI agent at the start of every call and says the conversation is recorded for a call note (transcribed as text; no audio is stored); this cannot be turned off.
Can I take the call back?
Yes. While she is talking, open the mini card in the app to listen in, take the call over or end it.
Do my customers need to learn a new number?
No. Cindy works on a Weyvox operator number that you buy in the app, and you can forward the number already on your cards to it — connecting it costs nothing — so customers keep calling the number they know.
What happens if my plan credits and extra credits run out?
Cindy stops answering until you buy extra credits or the next month's plan credits arrive; the same happens without an active subscription. The call rings on your phone as an ordinary call and, if you do not pick up, ends as a missed call; the app tells you why.
Hear her answer a call
If you choose Cindy when you sign up, the introduction includes a test call at no cost: she rings your own phone (up to two calls, each up to 6.5 minutes), tells you by voice how she will work for your business and answers your questions — before you choose a plan. Weyvox is available for iPhone and Android.
Cindy, the AI receptionist · All guides
Free trial at registration: the agents you choose show their work on your own business at no cost, within set limits; then you choose a plan.
