Terms of Use

1. Who we are

These Terms, the Community Rules and the Privacy Policy together make up our agreement with you. The app is distributed through Apple's App Store and Google Play. If you use Weyvox as a consumer, nothing in these Terms limits the rights that French and EU consumer law gives you and that cannot be waived.

2. Who can use Weyvox

Weyvox is made for professional use. It is designed for sole traders, companies, the self-employed and other professionals, who use it for their trade, business, craft or profession. By accepting these Terms you confirm that you use Weyvox for that purpose. Some provisions below apply only to professional users. If you nevertheless use Weyvox as a consumer, the mandatory consumer rights described in these Terms still apply to you.

Weyvox is for people who run a business or are starting one — of any size, including the self-employed and freelancers with their own clients — and for directors and managers who lead people in a business. Other staff do not register: whoever registers the business adds them as team members (section 6). If you have no business and are not starting one, or you work in a business and lead no one, registration cannot be completed: Leo, the agent who meets you during registration, tells you so, and in the second case asks you to pass Weyvox on to your manager. Such an account is deleted automatically 10 days after its phone number was confirmed (section 4).

Sectors Weyvox does not serve. Weyvox is not available for: regulated finance and insurance (banks, payment institutions, investment advice, crypto-asset services, insurance and credit brokers); tobacco and vaping; cannabis and CBD. Prohibited: gambling and betting, weapons and ammunition, adult content, escort and sexual services. A business in these sectors cannot complete registration, and we may close an account that is used for them.

Healthcare and care. Healthcare and care businesses, and businesses that work around them (for example medicine delivery and booking, medical suppliers, staffing and training), can use Weyvox for appointments, calls, orders, invoices, logistics and marketing. Weyvox is not a medical records system: you must not use it to keep diagnoses, symptoms, treatment, prescriptions, test results or patient or care records, or to give medical advice or judge how urgent a health problem is, and the agents will not do so. Where the data of your patients or clients shows that they are being treated or cared for, you are responsible for having a lawful ground for it (section 25). In France, for now, a practice, pharmacy or care service that deals with patients cannot use Weyvox; businesses there that work without patient data can.

You must be at least 18 years old and able to enter into a binding contract. This age limit reflects the service. It is a paid service with real phone lines, and its AI agents place real calls, send real messages and publish on your behalf, using AI technology whose providers require adult users. At registration you confirm that you are 18 or older and accept these Terms. We refuse, and may close, accounts of people under 18. A team member who signs in with an access code (section 6) must also be at least 18.

3. The service

Weyvox is an app for iPhone and Android that gives your business an AI team: four AI agents, each with their own job, working together. You write in one chat, and the agent responsible picks up the task. You can address an agent directly with @Name. Weyvox is the name of the app and of our business, not of an agent.

• Leo, AI coordinator. Keeps your business profile, remembers what matters about you personally and reminds you at the right time, searches the web and reads links, carries out longer work in the background, hands tasks to his colleagues and collects the results, runs Goals (section 12), and tells you how your team is doing. Leo cannot be switched off.
• Cindy, AI receptionist. Answers your business's calls when you cannot, calls customers and partners on your instruction, sends SMS, and leaves a note in the chat after each call. You can take any call over at any moment.
• Marc, AI manager. Keeps your customers, orders, services and prices. Books appointments around your calendar, prepares invoices, completion certificates, contracts, presentations and other documents, and tracks payments and debts.
• Alice, AI marketer. Runs the social media accounts you connect: she writes and publishes posts, answers comments and shows statistics. She creates and edits photos, video, voice-overs, music and sound, and watches public YouTube videos from a link. Video, sound and watching videos are part of her Montage studio, on the Business and Professional plans (section 7).

Around the agents, the app provides phone numbers, analytics and access for your team members. Features may change over time (section 20).

4. Registration and the introduction

Registration has five stages:

1. Data protection. After your phone number and the SMS code, a page explains how your data is protected.
2. Registration. Your name, date of birth and gender, an optional photo, confirmation that you are 18 or older, and acceptance of these Terms.
3. Meet Leo. Leo asks your position in the business and what brought you to Weyvox, fills in your business profile with your real details, tells you what each agent does and asks which you need. You choose your team; the agents you leave out are switched off, and you can switch any agent on or off at any time in Settings.
4. Meet the agents. The agents you chose show how they would handle your problem: Cindy can make a free test call (up to two calls of up to 6.5 minutes each) to the phone number you registered with, from a Weyvox service number, to tell you how she will handle it and to answer your questions; no orders or text messages are created during these calls. Marc can prepare a document, and Alice can create a photo, a short clip or a reel for a post; none of this is required. If you chose no agent, this stage is skipped.
5. Subscription. You choose a plan (section 7) and pay for it in the App Store, in Google Play or on weyvox.com. Registration is complete only once you have subscribed to a plan: paying in any of these places while you are at this stage completes it. You can also buy a subscription on weyvox.com before you register, with your phone number: the payment creates your account, you then register in the app with the same number, and at this stage you see your plan and finish registration. If we cannot accept your account at registration, for example because Weyvox is not meant for your activity (section 2), write to support@weyvox.com and we refund the payment you made on weyvox.com.

During stages 3 and 4 the agents have their full abilities, but what they can spend is limited: for example, up to two calls of up to 6.5 minutes each, photos in 1K quality, one video clip of up to 5 seconds, and an overall cost cap. Usage in these stages is not charged to you. Every new account gets the same limits, including an account registered with a number that had an account before. If you do not subscribe to a plan within 10 days of confirming your phone number, the account is deleted automatically (see the Privacy Policy). Everything you give and the agents create during the introduction stays in your account.

5. Your account and your phone

You register with your phone number and are responsible for your account and for what happens through it. Keep your phone and account secure. You can set a PIN, which becomes a second factor at sign-in, and lock the app with biometrics (Settings → Account → Security). Tell us about any unauthorised use. One person, one account, unless we agree otherwise.

One phone at a time. A Weyvox account is active on one phone at a time. Signing in on a new phone signs the old one out. Your records, balance, numbers and the agents' memory are stored on our servers and are there again on the new phone.

6. Administrator and team members

The account you register is an administrator account: it owns the business, its lines, its subscription, its balance and its settings.

• Adding team members. You add people to your team under Settings → Team with the New team member form: Leo suggests the agents and rights for their duties, you check them, and the person is added only when you tap Add a team member. You can have up to three people on the Business plan and up to ten on the Professional plan. Each is a team member or, on the Professional plan only, a deputy administrator. They are staff who sign in without registering, with the eight-character access code you give them. A team member works only with the agents you assign them and sees only what their rights allow.
• Rights. You set what each team member may do for their position, agent by agent, under Agents and access: which agents they work with (Leo always) and, for each, its functions — editing the business profile (Leo); their own or the whole business's orders, customers and documents, money (prices, amounts, payments, debts and Results), business documents, and editing services and prices (Marc); incoming and outgoing calls and SMS on a Weyvox number you give them (Cindy); running the social networks you tick for them, and the Montage studio (Alice) — and whether each agent acts on its own for them (Autonomy). The functions of an agent you switch off for a team member do not apply. Montage studio and Autonomy work on the Business and Professional plans. Each person has a monthly spending limit in credits, or no limit, as you choose. Leo may propose changes as a card; they apply only when you tap it. A deputy administrator has every agent's functions and may also confirm and delete orders, delete customers and documents, change business settings, connect social networks and change team members' functions. The subscription, top-ups, numbers, adding and removing people, goals and deleting the account stay with you.
• Charges. Team members buy nothing themselves. Everything they use is charged to you, and each team member seat costs 1,000 credits per month; a deputy administrator's seat costs more, as shown in the app before you choose that role. The seat fee is charged when you add the team member and every 30 days after that. If your credits do not cover it, whatever is available is charged and the rest becomes a negative balance that your next top-up covers; if it is not covered within 7 days, the team member has read-only access, and after 30 days they are removed from the team. Cancelling a seat is the same as deleting the team member — on their card or on the Subscription page: their access ends at once, the charges stop, and the month already paid is not refunded.
• Activity. You can see each team member's activity: their orders, their actions on orders, their calls, their spending and their last sign-in. Tell your staff what you can see about their work in Weyvox, as employment law may require.
• Your responsibility. You are responsible for the team members you add and for what they do in Weyvox, for checking that they are adults, and for keeping each access code confidential. The code is the team member's login until you reset it or remove them.
• Removing and leaving. Removing a team member stops their code at once, ends their sessions and releases their orders. A team member can leave the team at any time, which deletes their sub-account.
• If your plan changes. If your plan allows fewer people than you have, or your subscription ends, the people beyond the plan's limit are paused: they cannot sign in or work, their data is kept and their seats are not charged, and you choose who stays active. On a higher plan they come back by themselves. Below the Professional plan, a deputy administrator works as a team member with all functions on.

7. Subscriptions

Weyvox is used with a monthly subscription. An active subscription is required for every paid feature (section 8). Each plan gives you all four agents and a monthly allowance of credits to spend on their work:

• Where you subscribe. You can subscribe in three places: in the iPhone app through the App Store, in the Android app through Google Play, or on our website, weyvox.com, where you pay us directly. The plans and credits are the same everywhere, and one account has one subscription at a time. An invoice in your company's name (with your company details and VAT) is available only when you pay on weyvox.com. The App Store and Google Play give you their own receipt, not an invoice in your company's name.
• Price and VAT. The prices above exclude VAT: a plan costs as much as the credits it gives each month. In the app, the App Store or Google Play adds the VAT or sales tax of your country, shows its own price in your currency and shows the exact amount before you confirm. On weyvox.com, VAT is calculated by our payment provider, Stripe, from your billing address and your VAT or tax number, and the reverse charge applies where the law provides for it. A billing address is required, and so is a VAT or tax number in the countries where it can be checked. The checkout shows the exact amount before you pay. That is the amount charged.
• Who sells it. In the app, Apple (App Store) or Google (Google Play) sells the subscription, takes the payment under its own terms and handles payment matters. On weyvox.com, we sell it: the payment is processed by our payment provider, Stripe, and each payment comes with an invoice in your company's name (with your company details and VAT). Stripe emails it to you, and it is also in your account on weyvox.com and, as a PDF, in Payment history in the app. We never receive your card details.
• Automatic renewal. A subscription lasts one month and renews automatically each month. The store, or Stripe for a subscription bought on weyvox.com, charges you at the start of each new period until you cancel.
• Plan credits. The plan's credits are added to your account once the payment for the period is confirmed. Together with the extra credits you buy, they make up your single credit balance (section 8), and they are spent first. Plan credits have no cash value and cannot be withdrawn, paid out or transferred. On Start and Business they are valid only for the current period, unless you change plan or move your subscription (below).
• End of the period. On Start and Business, plan credits not used by the end of the period expire. On Professional, the plan credits left at the end of the period are kept: they become extra credits (section 8), exactly as many as are left, and no longer expire. When you change plan or move your subscription to another store or to weyvox.com, the plan credits left on the old subscription become extra credits on every plan (see Changing plan).
• Changing plan. You can change plan in the app or on weyvox.com, and the rules of the place where you buy apply; one account always has one subscription. Within the same store, the change goes through the store, from Weyvox's subscription screen; when it takes effect, and how the store adjusts the payment, follow the store's rules. A subscription bought on weyvox.com is changed in your account on the website, and the new plan starts at the next renewal date. If you buy a plan in the app while your subscription comes from elsewhere, the new one starts at once, because the store charges you when you buy: we end the previous subscription at the same moment (a weyvox.com subscription is cancelled, a Google Play subscription stops renewing). If you buy on weyvox.com while you have a store subscription, the new one starts when the month you have already paid for in the store ends: nothing is charged on the day you buy, and the first charge is made on the day it starts. We turn off a Google Play subscription's renewal ourselves. Apple does not let us cancel an App Store subscription for you: while it renews, buying in another place is not offered; cancel it first on iPhone (Settings → your name → Subscriptions). Whenever you change plan or move your subscription to another place, the plan credits left on the old subscription become extra credits, which do not expire. The new plan's credits are added once its payment is confirmed.
• Cancelling. You can cancel at any time. For the App Store: on iPhone, Settings → your name → Subscriptions, or Weyvox's subscription screen, which opens Apple's page. For Google Play: Google Play → Payments & subscriptions → Subscriptions, or Weyvox's subscription screen. For a subscription bought on weyvox.com: your account on the website, or Weyvox's subscription screen; until the paid month ends you can resume it in your account on weyvox.com, where you can also change the card it is charged to. After you cancel, your plan and its credits stay available until the end of the month you have paid for. At the end of that month, the end-of-period rule above and the rule for an ended subscription below apply.
• Deleting your account. While a subscription still renews (App Store, Google Play or weyvox.com), cancel it first; the app then lets you delete the account. The month already paid for is not refunded. Any credits left, plan credits and extra credits, are lost when the account is deleted.
• Failed renewal payment. If a renewal payment fails, the store or Stripe may keep trying for a while (a "grace" or "retry" period). During that time the subscription is not active: Weyvox adds no new plan credits, and paid features pause. Both resume as soon as the payment is confirmed.
• Refunds of subscription payments made in the app are decided by Apple or Google under their own rules. Payments made on weyvox.com are covered by section 8. If a payment is refunded or reversed, we may remove the corresponding plan credits or deduct them from your credits.
• Price changes. We may change plan prices or credits for the future. You are told in advance, by the store under its rules or by us for a subscription bought on weyvox.com, and you can cancel before the new price applies.
• If your subscription ends. Your account, history, chats, settings and data stay available, and so do Weyvox's free features. Paid features pause (section 8), the Business and Professional tools stop, team members are paused (section 6), and the monthly fee of your phone numbers can no longer be paid (section 10). The extra credits you bought are kept and work again as soon as you subscribe again.

8. Credits, balance, usage charges and refunds

• Credits. Weyvox's paid features are priced and charged in credits. One credit equals €0.01, excluding VAT. Credits are a unit of account for Weyvox's services only: they are not money, electronic money or a currency, have no cash value, and cannot be withdrawn, paid out, exchanged for money or transferred to another account. Credits come with your plan each month (plan credits, section 7) and in credit packs you buy (extra credits, below).
• One balance. Your balance shows all your credits together, plan credits and extra credits, as the credits you have now out of the total for the current period (for example, 6,000 / 11,500 credits). The app and your account at weyvox.com also tell you when your plan credits end and what happens to them.
• Paid features need an active subscription. Every paid feature, including one that would be paid from extra credits, works only while your subscription is active, meaning its paid period has not ended (a promotional plan granted by us counts). Without an active subscription, the app, your history, chats, settings, data and free features stay available, but the agents' paid work, calls, SMS, created media, phone number fees, team member seats and every other paid feature pause until you subscribe again. Work in progress, such as a background task, pauses and resumes by itself when the subscription is active again.
• What is charged by use. The agents' work (per token) and their web searches (per search), call minutes (the agent's minute plus the line, which depends on the country), SMS (per segment, up to three segments per message), created media (photos, video, voice-over, music, video editing), video analysis, storage above the 5 GB included, phone numbers and team member seats. Connecting your own business number costs nothing. The current prices, in credits, are published at weyvox.com/pricing. The price of a phone number is shown on the purchase screen before you pay.
• How charges are paid. Charges are taken first from your plan credits, then from your extra credits, at the rates in force when you use a feature.
• Extra credits. While your subscription is active, you can buy extra credit packs of 500, 1,000, 2,000, 5,000, 10,000 or 20,000 credits: in the app through Apple In-App Purchase or Google Play Billing, where Apple or Google sells the pack, shows the price including your country's VAT before you pay and takes the payment; or on our website, weyvox.com, where we sell the pack through Stripe for €5, €10, €20, €50, €100 or €200 excluding VAT, with VAT calculated as for a subscription and an invoice in your company's name (with your company details and VAT). A pack bought in the app comes with the store's receipt, not an invoice in your company's name.
• What extra credits are. Extra credits, and Professional plan credits kept at the end of a period, are a prepayment that can be used only for Weyvox's paid features, and only while your subscription is active. They have no cash value and are not electronic money. They cannot be withdrawn, paid out, exchanged or transferred. They do not expire while your account exists, including while you have no subscription: they wait for your next one. They earn no interest.
• Auto top-up (weyvox.com). In your account at weyvox.com you can save a card and turn on auto top-up. When your credits, plan credits and extra credits together, fall below the threshold you chose (100, 500, 1,000, 2,000 or 5,000 credits), we charge the card for the pack you chose, with an invoice in your company's name. Plan credits are still spent first. This happens only while your subscription is active, and only until you turn auto top-up off or remove the card, which you can do at any time. If a charge fails, auto top-up turns off; we tell you in the app, and your account at weyvox.com shows why.
• When there is nothing left. When your plan credits and extra credits are both used up, paid features pause until you buy extra credits, auto top-up buys a pack for you, or your next plan credits arrive.
• Charges known only after use. Some charges, such as a call to an ordinary number, are calculated only after the service ends. They are applied when known and may take your credits below zero. The negative amount is settled from your next extra credits or plan credits.
• No refunds of credits. To the fullest extent the law allows, we do not refund credit packs or subscription payments, and credits already spent on services are not refundable. Refund requests for a purchase in the app are decided by Apple or Google under the store's terms. Purchases on weyvox.com are made by professionals for their business; mandatory consumer rights are not affected (section 9). If a payment is refunded or reversed, we may deduct the corresponding credits or pause paid features until the difference is settled.
• Closing your account. If you delete your account, any credits left, plan credits and extra credits, are lost and, to the extent the law allows, are not paid out. The app warns you before deletion. If we close your account for a breach of these Terms or of the Rules, any credits left, plan credits and extra credits, are lost too and are not refunded.
• Price changes. We may change usage prices for the future. Significant changes are published on the pricing page before they apply to you.

9. Right of withdrawal (consumers only)

The right of withdrawal belongs only to consumers. Professional users have no right of withdrawal. If you are an EU consumer, you normally have 14 days to withdraw from a distance contract (art. L221-18 of the French Consumer Code). Weyvox is a digital service that starts as soon as you pay.

• When you subscribe, top up or buy a number, you expressly ask for the service to start immediately, before the withdrawal period ends.
• If you then withdraw, you pay for the service supplied until you told us or the store that you were withdrawing, in proportion to the whole (art. L221-25), including the credits already spent.
• A service that has been fully performed at your express request before the end of the period can no longer be withdrawn from (art. L221-28, 1°).
• Withdrawal and refund requests for a purchase in the app are made to Apple or Google as the seller, under the store's terms. For a purchase on weyvox.com, write to us at support@weyvox.com.

10. Phone numbers

• Weyvox numbers. You can buy real phone numbers in the app (Weyvox numbers), up to ten per administrator. While your application is processed, a temporary number may be offered for a one-time 200 credits, so you can start sooner. It lasts up to 25 days and is replaced by your number as soon as that number is approved.
• What you pay. Each number has a monthly fee that depends on the country and on the number, shown on the purchase screen before you pay. What you pay at purchase covers the first month, plus any one-time setup fee that number carries. When you submit the application, you expressly ask us to start at once, which means reserving the number and submitting your registration to the operator.
• Identity documents. Some numbers can only be registered with identity documents and details, because telecom rules and our telephone operator require it. You must provide accurate, current documents. The operator and the regulator decide whether the number can be registered. How documents are stored and deleted is described in the Privacy Policy.
• If the operator rejects your application. You may correct the details or documents and resubmit as often as needed, at no extra charge. What you have paid stays applied to the application.
• If you cancel the application. If you cancel a number application yourself, the amount paid for it is not refunded, to the extent the law allows. It covers the reservation and registration work already done at your express request. This does not affect consumer rights that cannot be waived.
• When the monthly fee starts. The 30-day cycle starts on the day you pay, and that payment covers the first month. Until the operator confirms the number, the monthly fee is not charged again. Once the number is confirmed, billing continues on the same 30-day cycle.
• If the monthly fee cannot be charged. The fee is charged automatically, in credits, from your plan credits and extra credits, while your subscription is active. If they cannot cover it, or your subscription is not active:
  • for 7 days the number keeps working while we retry the charge daily;
  • after that, outgoing calls from it are blocked, but the number is still kept for you;
  • on day 30 after the missed payment it is released and cannot be recovered.
  Any successful charge before then restores the number: top up, or subscribe again, and the next daily charge pays for it.
• A number is not your property. It is allocated to you as a service, subject to availability and to the rules of our telephone operator and the regulators. It may be withdrawn if an operator or regulator requires it, or in case of unlawful use or persistent non-payment.
• Your own business number. You can connect a number you already have with another operator, by forwarding its calls to Weyvox and verifying it as caller ID. There is no charge for connecting it, neither once nor monthly. You switch on forwarding with your own operator, which bills the forwarded minutes at your usual rates. You must be entitled to use the number, and you need an active Weyvox operator number to receive the forwarded calls.
• Deleting your account releases your numbers at once.

11. The AI agents

• They are AI systems. The agents are automated systems, not people, and they are not supervised by a person in real time. In line with Article 50 of the EU AI Act (Regulation (EU) 2024/1689), an agent says at the start of every call that it is an AI agent acting for you, and that the call is recorded for a call note, which means it is transcribed into text (section 19). Alice's replies to comments are signed as written by your business's AI agent. You cannot switch these disclosures off. Do not ask an agent to pretend to be a person.
• Third-party AI technology. The agents are built on language, voice, speech and media models supplied by third-party AI providers. Everything they say, write or create is machine-generated output. The providers decide the models' abilities and limits, and their acceptable-use policies also apply to your use of the agents. We do not train these models and do not control how they work inside. We cannot guarantee that any output is accurate, complete or fit for a particular purpose.
• Your settings. We run the agents with the same configuration and safety settings for every user. The only differences are the options you see and change in the app:
  • "Agent at work" for each agent (you can switch off any agent except Leo);
  • each agent's Autonomy;
  • the auto-answer delay;
  • Leo's communication style;
  • Alice's switches (photo generation, video generation, access to comments, publication notices).
  A switched-off agent does not work for you until you switch it back on.
• Autonomy. With Autonomy on, an agent acts without asking you each time:
  • Leo removes outdated reminders and facts from his memory;
  • Cindy places calls herself;
  • Marc books appointments, updates orders, sends SMS and prepares documents (he marks a payment as received only on your word);
  • Alice publishes the posts of your approved social media plan herself; a post prepared in the chat always waits for your Publish.
  With Autonomy off, the agent asks you first: for example, Cindy shows a card with the number and purpose of each call from the chat, and Alice sends each post of your social media plan to you as a post card and publishes it only after you tap Publish. Autonomy comes with the Business and Professional plans; on Start each agent asks you first. The social media plan works on every plan: on Start, Alice prepares the plan's posts and sends each one to you as a post card, and none is published without your Publish.
• You direct the agents, and their acts count as yours. You choose the tasks, and we do not review them. We are not a party to anything an agent arranges for you. What an agent does on your instruction, or within the Autonomy you switched on, is attributed to you as if you had done it yourself. You are responsible for your use of the agents and for checking their results before you rely on them.
• Mistakes happen. An agent can misunderstand or make mistakes. Check anything important, such as a booking, a price, a commitment or a deadline. Results also depend on other people: a customer may not answer, and a supplier may cancel. We do not guarantee any particular outcome.
• Lawful use. Do not use the agents to deceive, harass or defraud anyone, or to call, text or publish in a way that is unlawful where you or the recipient are.

12. Goals

On the Business and Professional plans you can give the agents a goal. Leo plans the work, hands the steps to his colleagues, checks their results and reports to you.

• The goal card is an agreement. You set a goal in a chat with Leo. He then shows a card with:
  • the result or measure to reach;
  • the deadline;
  • the steps and which agents carry them out;
  • the actions you allow;
  • a cost estimate and a financial limit.
• Tapping to accept is your permission. When you tap to accept the card, you instruct and authorise the agents to carry out the actions listed, within the limit. Nothing outside the list is done under the goal. Doing more (more calls, another kind of action, more money) needs a new card that you accept. The agents may still ask you to confirm a step or a detail. You remain responsible for the goals you set and the actions you allow.
• The estimate is calculated by Weyvox from our current prices and from what similar steps have cost in your account. It is an estimate, not a fixed price: you pay for actual usage at our prices.
• The limit. Before each step, Weyvox checks what the goal has spent, and each paid action — a call, an SMS, an image, a video, sound — is checked against the limit and reserved before it starts. An action that would take spending over the limit does not start, the goal pauses and you are told. You can raise the limit or stop. Only the agents' own work on a step already under way can take actual spending slightly over the limit. You pay for actual usage at our prices (section 8).
• Checking the work. Leo checks the result of each step and may send it back for rework once; if the reworked step still falls short, the goal stops and Leo tells you in the chat. He reviews each goal once a week.
• Pausing and cancelling. You can pause or cancel a goal at any time. What was spent until then stays charged.
• No guaranteed result. The agents work towards the goal, but reaching it is not guaranteed. It depends on your customers, the market and other people.
• How many. The Business plan allows 3 new goals per calendar month, and Professional has no monthly limit. The Start plan has no Goals.
• The usual rules apply. Calls, SMS and posts made for a goal follow all of these Terms. You need a lawful ground to contact each person, and a goal must never be used for mass unsolicited calls, SMS or comments.

13. Documents the agents prepare

On your request, Marc prepares documents: an invoice, a completion certificate, a contract, a certificate, a letter, a report, a presentation, a spreadsheet or another document, using your templates and forms. These are drafts you ordered, built from what you told the agent and from the details in your templates. They are not legal, tax or accounting advice, and we do not check them for accuracy or for the invoicing, tax or formal rules of any country. Weyvox does not issue, sign or certify any document. Weyvox is not a certified electronic invoicing platform and does not send invoices or e-reporting data to any tax authority. Where the law requires you to issue or receive invoices electronically through such a platform, you must use one. A copy is filed in your documents, where you can delete it; a deleted document can be restored for 90 days. Check every document before you use or send it, including the amounts, dates, the details of both parties and anything your country requires. A document you send is yours, as if you had written it. Put only your own details, and data you are entitled to use, in your templates. If Marc keeps a blank you sent as a form, you must be entitled to use that blank.

14. Social media (Alice)

• Your accounts. Alice works with the accounts you connect: Instagram, Facebook, TikTok, YouTube, LinkedIn, Threads, Pinterest and Bluesky. Only the administrator or a deputy administrator can connect accounts; a team member works only on the networks you tick for them. You must be entitled to manage every account you connect. Each network's own terms and policies apply to what is published there, including its rules on advertising, branded content and AI-generated media.
• How publishing works. Posts are published through a social media publishing intermediary. What Alice can do depends on each network and on that intermediary, and may change. For example, comments cannot be read on every network, and a post for TikTok is sent as a draft by default, which you publish yourself in the TikTok app.
• Who publishes. Every post Alice prepares in the chat comes to you as a post card and is published only after you tap Publish. If you activate a posting plan and, on the Business or Professional plan, switch on her Autonomy, she publishes the plan's posts on her own, including in the background, and reports to you; with Autonomy off, and always on Start, each plan post also waits for your Publish. Either way, you are responsible for what is published on your accounts, as if you had posted it yourself.
• Comments. Alice answers comments only if you switch on "Access to comments". Every reply is signed as written by your business's AI agent. Do not use Alice to write fake comments or reviews, or to comment on other people's content in bulk.
• What stays online. Anything already published stays on the network after you disconnect an account or delete your Weyvox account, under that network's rules. Some networks let only you delete a post, in the network itself.
• Statistics come from the networks and may be delayed or incomplete.

15. Content you provide and content the agents create

• What you give the agents. Your photos, videos, audio, documents, logos and texts remain yours. You must hold all rights needed to use them, including music, other people's work and trademarks, and for publishing, the consent of every identifiable person who appears or speaks in them. For a minor, that means the consent of those with parental authority.
• What the agents create. As between you and us, you may use what the agents create for you, and Weyvox claims no ownership of it. AI-generated material may not be protected by copyright and may resemble what others create. We do not guarantee that it is unique or free of third-party rights. Check it before you publish it, especially where it shows a brand, a place or a person.
• AI marking. Images, video clips and audio the agents generate and videos they edit carry built-in marking of AI-generated content. Where a network supports it, we add its "AI-generated" label when publishing. Do not remove, hide or alter this marking. If content shows a realistic person, event or place that could be taken as real, make clear that it is AI-generated wherever you use it (Art. 50(4) EU AI Act).
• What you must not create or publish with Weyvox.
  • realistic images, video or voice of a real person without their consent, or content that impersonates them;
  • sexual content involving a real person, and any content that sexualises minors;
  • images of children used without the consent of those with parental authority;
  • music, video, photos or other works you have no licence to use (Alice composes original music instead);
  • fake reviews or testimonials, invented "customers", or content that pretends to come from a customer;
  • misleading advertising, such as a product shown better than it is, false claims about price, origin or results, or unfounded environmental claims;
  • content that is unlawful, hateful or harassing, or that promotes illegal goods or services.
• Refusals. We, or our AI providers' safety filters, may refuse to create content that breaks these rules or the providers' policies. A refused or failed creation is not charged.
• The licence you give us. You give us only the rights needed to provide the service: to store your content, process it, and send it to our providers and to the networks you choose, on your instructions. We do not use your content to train AI models.

16. YouTube

Alice's ability to watch a public YouTube video from a link uses YouTube API Services. By using Weyvox, including this feature, you agree to be bound by the YouTube Terms of Service (www.youtube.com/t/terms). Google's Privacy Policy (www.google.com/policies/privacy) applies to YouTube's processing.

• We do not download, host or change YouTube videos. Alice helps you plan and make your own original video with your own footage, products and place, not a copy of someone else's.
• Watching a video from a link works only with public YouTube videos and is charged per minute watched, counted by the second (at least 1 credit). For other videos, send the file in the chat.

17. SMS to your customers

The agents can send SMS to your customers: a confirmation of what was agreed on a call, which is sent only after the customer agreed to receive it on the call, or a message you ask for. Every SMS is sent in your name and on your behalf. The recipient sees the sender name "Weyvox", and the text starts with your business name.

• You are responsible for having the customer's consent, or another lawful ground, to contact them by SMS, and for following the marketing, telecom and data protection rules that apply to you and to the recipient.
• The agents send only factual messages about your dealings with that customer. Do not use them for advertising or bulk messages.
• Anyone can bar their number at weyvox.com/optout/: no AI agent then calls it, sends it an SMS or answers its calls. A call from it to a Weyvox number is rejected instead of being answered by an agent, or rings the person as an ordinary call if they answer their calls themselves.
• SMS are charged per segment (160 Latin or 70 non-Latin characters), up to three segments per message. Delivery depends on the recipient's operator and is not guaranteed.

18. Calls and acceptable use

You agree to use Weyvox lawfully and not to:

• make unsolicited bulk, automated or nuisance calls or messages, or break telemarketing or "do not call" rules;
• use the agents for marketing calls or SMS without the consent the law requires. A call placed by an AI agent may count as a call by an automated calling system, and for marketing calls to consumers many laws, including French law (art. L34-5 of the Postal and Electronic Communications Code), require the person's prior consent. Since 11 August 2026, French law also forbids telephone canvassing of any consumer who has not given prior consent to it (art. L223-1 of the Consumer Code, as amended by Law no. 2025-594), and calls that are allowed must respect the legal days and hours (art. L223-1 and its implementing decrees);
• harass, threaten or defraud anyone, or infringe their rights;
• use the service for any illegal purpose or against telecom law;
• try to disrupt, reverse-engineer or gain unauthorised access to the service, or get around its limits (for example by opening several accounts at once to repeat the introduction).

Zero tolerance for illegal content. Child sexual abuse material, terrorism or incitement to mass violence, and human trafficking lead to immediate and indefinite closure of the account on the first confirmed case, without warning and without refund of the remaining balance or credits. Evidence is kept and the case may be reported to the authorities.

Reports, review and sanctions. Report spam, threats, fraud or any other abuse to support@weyvox.com, with the number or link and the time concerned. A person reviews every report. If we find a breach of these Terms, we may:

• warn the account;
• restrict features, such as calls, SMS, publishing, Goals or an agent;
• close the account.

You are told which rule was broken and can contest the decision by email. The Community Rules set out what is not allowed, what we may do and how to appeal. They form part of these Terms.

19. Call recording

Weyvox makes no audio recordings of calls and stores no call audio.

• Calls an agent handles. At the start of the call, the agent tells the other person that it is an AI agent and that the call is being recorded for a call note. "Recorded" here means that the conversation is transcribed: it is written down as text in real time, the agent writes its note from it, and, for a call the agent places from a chat, the full transcript is kept for 24 hours, as described in the Privacy Policy.
• When you join. If you take a call over from an agent, your words are written down in the same transcript.
• Calls you handle yourself, without an agent, are neither recorded nor written down as text.

Recording calls is regulated in many places. If you record a call by any other means, you are responsible for having any consent or right required.

20. Availability, changes and suspension

We aim to keep Weyvox available and reliable, but we do not guarantee uninterrupted service. It depends in part on others: telephone operators, Apple, Google, our payment provider, the social networks, and the categories of providers listed in our Privacy Policy. We may change, suspend or discontinue features. We may suspend or end your access if you breach these Terms or the law, or to protect the service or other users. We may also restrict a feature at once where a telephone operator, a provider, an authority or the law requires it. Where reasonable, we tell you first and give you a chance to fix the problem. Weyvox is not an archive service: keep your own copies of anything you cannot afford to lose. You can stop using Weyvox and delete your account at any time in the app.

21. Legal guarantee of conformity

If you are a consumer, you benefit from the legal guarantee of conformity for digital content and digital services under the French Consumer Code (art. L224-25-12 and following). The service must match its description and work as agreed for as long as it is supplied. If it does not, you can ask for it to be brought into conformity and, failing that, for a price reduction or termination, under the conditions set by law. These Terms never reduce this guarantee.

22. Intellectual property

Weyvox, its software, design and content belong to the publisher or its licensors and are protected by law. You receive a limited, personal, non-transferable licence to use the app for its intended purpose. Your own content, and what the agents create for you, is covered by section 15. If you send us ideas or suggestions about Weyvox, we may use them freely, without any obligation to you.

23. Disclaimers and liability

The service is provided "as is" and "as available". To the extent the law allows, we exclude implied warranties. We are not responsible for third-party networks or for the outcome of tasks you give the agents.

Third-party providers. Weyvox is built on networks, infrastructure and technology run by independent third parties, among them:

• telephone operators;
• AI model providers;
• hosting and storage;
• the social networks and our publishing intermediary;
• Apple's and Google's payment and distribution systems, and our payment provider for weyvox.com.

We choose these providers carefully, but we do not control them. To the fullest extent the law allows, we are not liable for:

• their outages or network quality;
• their routing and regulatory decisions;
• changes to their services, or their end;
• a refusal to register a number, block a post or deliver an SMS;
• the content of machine-generated output.

A provider's failure is not our breach of these Terms where we could not reasonably have prevented it. If a provider materially changes or withdraws something we depend on, we may change or withdraw the matching Weyvox feature.

Force majeure. We are not liable for a failure or delay caused by an event beyond our reasonable control within the meaning of article 1218 of the French Civil Code, such as an outage of a telephone operator, an AI provider, hosting, an app store or our payment provider, a cyber-attack, a power or network failure, an epidemic, a strike or a decision of an authority.

If you are a professional user, to the extent the law allows:

• we are not liable for indirect or consequential loss, including loss of profit, revenue, business, customers, goodwill or data;
• our total liability for all claims arising from or related to Weyvox in any twelve-month period is limited to the amounts you paid for Weyvox (subscriptions, top-ups, numbers and seats) in the twelve months before the event that gave rise to the claim;
• you will indemnify us against claims, fines and reasonable costs, including legal fees, brought by third parties or authorities that arise from your content, your instructions to the agents, the calls, SMS and posts made on your instructions or within the Autonomy you switched on, or your breach of these Terms or of the law, including data protection, telemarketing and consumer law. We will tell you promptly of such a claim.

Nothing in these Terms excludes or limits our liability where French law does not allow it, in particular liability for death or personal injury caused by negligence, for fraud or gross negligence, or your mandatory rights as a consumer (including the legal guarantee of conformity). Subject to that, our liability is limited to foreseeable damage that results directly from our failure to meet these Terms.

24. Governing law and disputes

These Terms are governed by French law. If you are a consumer, you also keep the mandatory protection of the law of your EU country of residence, and you may bring proceedings before the courts where you live. If you are a professional user, any dispute relating to these Terms falls within the exclusive jurisdiction of the courts of Nice (France), to the extent the law allows.

Rules we work under. Weyvox is operated from France and is designed to comply with the European and French rules that apply to it, in particular:

• Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act;
• Regulation (EU) 2024/1689 (EU AI Act), including the Article 50 transparency duties;
• Directive 2011/83/EU on consumer rights and Directive (EU) 2019/770 on digital content and digital services, as transposed into the French Consumer Code;
• Directive 2000/31/EC on electronic commerce, as transposed by the French LCEN (law no. 2004-575);
• Directive 2002/58/EC (ePrivacy).

Solving a problem. Please write to support@weyvox.com first, so we can try to solve it. If you are a consumer and we have not solved your complaint, you can take the dispute to a consumer mediator free of charge. Consumer mediation does not apply to disputes with professional users (arts. L611-1 and following of the French Consumer Code). If you live in another EU country, the European Consumer Centres Network can help with a cross-border dispute.

25. Data we process for your business (Article 28 GDPR)

For the personal data of your customers, contacts, staff and the other people you deal with, which you put into Weyvox or which the agents process on your instructions, you are the controller and we are your processor (Art. 28 GDPR). This section is our data processing agreement for that data. For the data we need to run your account and for our own purposes (billing, security, preventing abuse, legal obligations), we are the controller, as the Privacy Policy describes.

• Your instructions. We process that data only to provide the features you use, on your documented instructions: these Terms, your settings and what you ask the agents to do. If we believe an instruction breaks the law, we tell you and may refuse to carry it out.
• What is processed. Storing, organising, transcribing, analysing and sending data to run your line, your agents, your business records and your social media, for as long as your account exists. The data and the people concerned are those you choose to bring into Weyvox: typically names, phone numbers, email addresses, orders, messages, call content and media.
• Your duties. You must have a lawful ground for the data you bring into Weyvox and for each contact the agents make for you, give the people concerned the information the law requires, and not put special categories of data into Weyvox unless you are entitled to.
• Confidentiality and security. Only the people and providers who need the data to run the service can access it, under a duty of confidentiality. We apply the measures described in the Privacy Policy (section 10).
• Sub-processors. You give us a general authorisation to use the categories of providers listed in the Privacy Policy (section 5). A current list by name is available on request. We bind them to equivalent data protection obligations and remain responsible for them towards you. When we add or replace a provider, we update that list. You may object on reasonable grounds by writing to us; if we cannot address your objection, you may end your subscription.
• Transfers. Data is processed outside the European Economic Area only under the safeguards described in the Privacy Policy (section 6).
• Assistance. Taking into account the nature of the processing, we help you as reasonably required to answer requests from the people concerned and to meet your obligations on security, breach notification and impact assessments. Much of it you can do yourself in the app.
• Breaches. We tell you without undue delay after we become aware of a personal data breach affecting that data.
• End of processing. When you delete data or your account, we delete it as described in the Privacy Policy (section 7), unless the law requires us to keep it. Keep your own copies of anything you need.
• Information and audits. On request, we give you the information reasonably needed to show that this section is complied with. An audit is possible at your expense, at most once a year and with 30 days' notice, in a way that protects other customers' data and our security, preferably through written answers and documents.

26. General provisions

• Language. These Terms, the Community Rules and the Privacy Policy are written in English. If we provide a translation, it is for convenience only, and the English version prevails to the extent the law allows.
• Evidence. Our electronic records, such as the time you accepted these Terms or a goal card, your settings (including Autonomy), the instructions you gave the agents, usage records, store receipts, and the payment records and invoices of weyvox.com, are valid evidence of what you agreed to and instructed, unless you prove otherwise.
• Transfer of the contract. We may transfer these Terms and your account to an entity that takes over the operation of Weyvox, for example a company formed by the publisher, provided your rights are not reduced. We will tell you in advance. You may not transfer your account without our agreement.
• Severability. If a provision is held invalid or unenforceable, the rest of these Terms stays in force, and that provision is replaced by a valid one as close as possible to its purpose.
• No waiver. If we do not enforce a provision, that does not mean we waive it.
• Entire agreement. These Terms, the Community Rules and the Privacy Policy, together with the information shown in the app or on weyvox.com at the time of purchase, are the whole agreement between you and us about Weyvox.

27. Changes to these Terms

We may update these Terms. We change the "Last updated" date and version above and, for significant changes, tell you in the app or by other appropriate means before they take effect. Changes required by law, by a provider or for security reasons may take effect at once. If you keep using Weyvox after a change takes effect, you accept the updated Terms. If you do not agree, stop using the service, cancel your subscription (in the App Store, in Google Play or in your account on weyvox.com) and delete your account.

28. Contact

Questions about these Terms: support@weyvox.com.