Weyvox documentation

Overview

Weyvox is an app for iPhone and Android with four AI agents for a small business. Each is a specialist for one job and can be used on its own; together they share one business profile, price list and customer list and pass work to each other:

Weyvox is the name of the app and of its publisher's business — not of an agent.

One chat for the whole team

You write in the Weyvox tab. To address an agent directly, use their name — @Leo, @Cindy, @Marc, @Alice — or tap their avatar above the message field. Without a name, the agent you are already talking to carries on; a new request goes to the agent it belongs to, and to Leo when it belongs to no one in particular.

• Every reply is signed with the agent's avatar and name, so you always see who is speaking.
• Hand-offs are visible. When one agent passes work to another, a line such as “Leo → Marc” appears in the chat, and the next agent picks up with the facts already gathered.
• Work shows as it happens — “Searching the web”, “Creating a PDF”, “Publishing to social media”, “Calling” — and results arrive in the same chat: a document as a file card, a photo, a call card with its note.
• A switched-off agent is named, not replaced. If you ask for something that belongs to an agent you switched off — or the agent you are talking to sees that a switched-off colleague's work comes next — it says who does it, and a card under its message offers Switch on just for this task (the colleague does it and switches itself off again once you confirm it is done, at the latest after 24 hours) and Keep it on. One tap and the colleague starts on the task; no substitute is ever made.

Past chats are in Chat history, filtered by agent. Messages from Weyvox itself — phone-number applications, publication results, notices — arrive in the separate System chat.

Getting started

Registration has six stages. A bar under the header shows the stage; Back keeps what you entered, and if you close the app you return to the same stage.

1. Data protection. After your phone number and the code sent by SMS (or by a phone call, if the SMS does not arrive), a page shows how your data is protected, with links.
2. Registration. First name, last name, date of birth, gender and an optional photo, and your signature under Your data and AI — the one agreement you sign in Weyvox: the Terms of Use, Community Rules and Privacy Policy, and your permission to share data with the AI companies it names (Anthropic, OpenAI, Google) and with Telnyx (calls, SMS, phone numbers) and Outstand (social media publishing) for the work you give the agents. Weyvox is for people aged 18 or over; the date of birth is checked. The agents address you by the gender you choose; you can change it under Personal information. There is no email and no password.
3. Meet Leo. Leo first asks what your business does, or the one you are starting, and your position in it: Weyvox is for people who run a business or are starting one, and for directors and managers who lead people in one, except in the sectors listed in the Terms (regulated finance and insurance, tobacco and vaping, cannabis and CBD; gambling, weapons and adult services are prohibited; healthcare and care — without medical records, diagnoses or medical advice, and in France for now only without patient data). Without a business, or in such a sector, registration cannot be completed — Leo says so, and the account is deleted automatically after 10 days. If you work in a business and lead no one, Leo asks you to pass Weyvox on to your manager: they register the business and add you to the team, and you sign in with the access code they give you (I’m a team member — sign in with a code on the app's first screen). Then he asks whether your business already operates or you are just starting it, and fills in your business profile with your real details — they stay. He asks what a profile needs (a link to your website or page, or a photo of your price list, answers most of it); if you are just starting, he asks less; what you do not have yet can be added after registration. Then he asks what brought you to Weyvox — what takes most of your time or money — tells you in a word or two what each agent does and how it would solve that (or why it is not needed at the start), and asks which agents you want. With his message comes the team form: a row for each agent with a checkmark — the ones you named are ticked — and Continue. The agents you leave out are switched off; you can switch any agent on or off at any time in Settings. With no agent ticked, Continue takes you straight to choosing a plan.
4. Meet the agents. Only the agents you chose take part, and each works on your problem rather than giving a tour; none of it is required: Cindy offers a free test call (up to two calls of up to 6.5 minutes each) to your phone, where she tells you by voice how she will handle it and answers your questions — only during registration; Marc makes the document that fits it; Alice makes a photo, a short clip or a reel from your own photos and videos (social networks are connected after registration). A button under the chat takes you to the next agent; Continue appears once each of your agents has let you go on — after showing their work or when you say you do not need it.
5. Choosing a plan. One page sums it up: your problem, the agents that solve it and the ones you can add, How much will it cost? with a slider for each agent and the number of team members, and Which plan should you choose? with the three plans for that month and Leo's advice. Buy subscription takes you to the last stage.
6. Subscription. Choose Start, Business or Professional (see Plans and billing); the plan matched on the previous page opens first. Registration ends with choosing a plan: paying for it while you are at this step — in the App Store, in Google Play or on weyvox.com — completes registration. If you already paid on weyvox.com with the same number, this step shows your plan and Finish registration.

The introduction is part of registration and is Weyvox's free trial: you test the agents on your own business, nothing is charged for it, and the agents work within set limits — two calls of up to 6.5 minutes each, photos in 1K quality and one clip of up to 5 seconds. If the free limit runs out, Continue appears at once and a message offers the subscription. To go on after the introduction, you choose a plan; once registration is complete, the app asks whether it may send you notifications. Everything created during registration, including the introduction chats, stays. An account that has not chosen a plan within 10 days of confirming its phone number is deleted automatically.

After you subscribe, the agents on your team start on the problem you came with: what costs nothing extra — a plan, a draft — they do right away; a paid action, such as a photo, a call or a number, only after your yes.

A team member does not register at all: they sign in with an access code from the administrator (see Team).

Leo — AI coordinator

Leo is always with you and cannot be switched off. His area is you yourself, your business profile and everything that has no better owner.

Memory and reminders

• What matters about you. Leo remembers durable facts — preferences, travel, documents, the people in your life, how you like to be spoken to — and the whole team uses them. Business facts are not memory: they live in the business profile and in Marc's records.
• Reminders. Ask Leo to remind you of something and he sets a reminder; at the time you named it arrives as a notification and a message in the system chat.
• Keeping memory tidy. A reminder that has fired disappears on its own, and a fact that is true only for a while (“in Paris until Friday”) is saved with an end date and disappears after it. Whether Leo also removes facts that stopped being true without asking depends on his Autonomy switch.
• You can see all of it in What the agent knows about me on Leo's page — by category, with edit and delete.

Business profile

The profile is what the agents know about your business: name and legal name, what you do, a description, who your customers are, the area you serve, contacts, working hours, payment methods and currency, prepayment, cancellation and delivery terms, and answers to frequent customer questions, which the agents give word for word. Leo fills it in during registration and keeps it up to date as you talk — tell him something about your business, or give him your website, and he saves what was said or what the site states, never an invented fact. It is the first row on Leo's page: there you can edit it yourself, a completeness indicator shows what is missing, and Edit profile with Leo opens a chat with him. The other agents read it; an empty profile means they cannot speak for your business.

The web, files and everyday help

Leo searches the internet and reads pages, so he answers from live sources, and finds places near you — “a pharmacy nearby” — using your location when the phone allows it. He understands the photos, files and voice messages you send — reads them, explains a document or a term, translates, describes what is on a photo — and helps with a personal letter, a quick calculation or advice. Pictures are Alice's work, and documents from your business data are Marc's.

Your mailbox

Connect up to 5 mailboxes on Leo's page → External integrations → Mail → Add mailbox: enter the address, and the app shows only the steps for that mail. Gmail (Google Workspace work mail too, if its administrator allows app passwords): turn on 2-Step Verification if it is not on yet, create an app password named “Weyvox” and paste its 16 letters. iCloud and Yahoo: create an app password in that account and paste it. Any other mail with IMAP and SMTP, including on your own domain: its usual password — Weyvox finds the servers from the address, or you enter them. Outlook and Hotmail can't be connected yet: Microsoft lets apps into that mail only through its own sign-in. Weyvox checks the sign-in right away. Each person connects their own mailboxes — a team member too — and their Leo works with them. Tap a mailbox to open its settings: three switches — Read emails, Write new emails and Reply to emails — decide what Leo may do with it (with reading off, Weyvox does not check that mailbox at all), and Disconnect mailbox removes it.

Leo reads new emails in your Inbox within a few minutes — newsletters, notifications and automatic replies are skipped — and each email conversation becomes its own chat with him. If an email needs an answer, with Autonomy on he replies in the same conversation from the mailbox it came to and tells you in one line; with it off he proposes the reply as a Send / Change card with a notification, and nothing goes until you tap Send. An email that needs nothing (thanks, “received”) gets no message. In the chat you can ask him to search your mail (all of it in Gmail; the Inbox and Sent elsewhere), read a conversation or write a new email — from the mailbox you name, otherwise the first one, and sent by the same rule.

Some limits hold whatever the switch says: on his own, Leo answers a new email only to the people already in that conversation — a new address always comes as a card; he sends at most three replies of his own per conversation a day; and he handles up to 60 new emails a day per mailbox. Handling an email is regular agent work paid in credits; connecting is free. Passwords are kept only by us, encrypted with a separate Weyvox key; the emails themselves are not stored — Leo reads them from your mailbox when he works with them, without marking them as read. Disconnecting a mailbox on the same screen erases its password at once. A service stops accepting an app password when you change that account's password; Leo then asks you to reconnect that mailbox.

Background work

A job with several steps can run in the background as a task: Leo makes a plan, you start it, and the work goes on while you do something else, with progress in the chat and a question to you only when a real decision is needed. A task runs once — there are no repeating tasks — and can also be scheduled for a later time. Tasks are listed on Agent tasks (the One-off tasks row on the Goals screen). The Task tokens setting caps how much a task may spend: 200K, 500K (recommended), 1M tokens, or no limit; tokens are charged in credits at the token rates on Pricing. Background tasks come with every plan.

Delegation and the team

Leo hands work to the colleague responsible and brings the results together. He can also tell you how a team member is doing (“how is Anna doing?”) — orders, actions and calls of the last days — from the same data you see in their card under Team.

Goals

A goal is a result you want — “fewer missed calls”, “collect what customers owe” — that Leo plans and the team carries out. A goal is not a wish but a contract with clear terms.

What a goal contains

• What counts as done. A metric from a fixed list, with a target: money owed to you, missed calls, orders, revenue, average order value, repeat orders, new customers, or the share of agent calls that became an order. Each is measured by Weyvox over the last 30 days. Where no metric fits, a goal can be a clear result you describe, with its deadline. The agents' own activity is never a metric.
• A deadline. Every goal has an end date.
• The allowed actions. Only the kinds of work you agreed to: calls to customers, SMS, social media posts, images, videos, voice-overs, music, documents, research. Calls in a goal's steps also need Cindy's Autonomy to be on; with it off, the steps call no one.
• The estimate. The cost is calculated by Weyvox's servers from the current prices and from what similar work has actually cost on your account — not guessed by the agent. Leo only names the steps.
• The spending limit — the most the goal may spend. If you name a limit below the estimate, the proposal suggests a higher one.

How a goal starts

A goal is agreed in the chat with Leo; there is no form — Set a new goal for the agents on Leo's Goals screen opens this chat. Tell him what you want to achieve: he looks at your numbers, agrees with you what counts as done, by when and which actions are allowed, and shows a New goal card with the plan, the estimate and the spending limit. Nothing starts until you tap Accept the goal — that tap is your permission for the actions listed on the card.

How a goal runs

• Leo plans, colleagues do. Leo splits the goal into steps and gives each to the agent responsible — calls to Cindy, documents to Marc, posts to Alice.
• Leo checks every step. A finished step is accepted by Leo or sent back for rework — once; if the reworked step still falls short, the goal stops and waits for you. His verdict appears on the goal's page and in the chat.
• A weekly review. Right after you accept the goal, and then once a week, Leo takes a fresh measurement, plans the next steps and reports to you in the chat. When the target is reached the goal is done; when the deadline passes, it is closed.
• The spending limit is checked before each step. Every paid action — a call, an SMS, an image, a video — is reserved against it before it starts; only the agents' own work on a step already under way can take a goal slightly over its limit. When the credits under the limit run out, the goal is put on hold and you get a message; it continues only if you raise the limit. The limit can be raised at any time, and it can never be set below what has already been spent.
• You stay in charge. Pause, Resume or Cancel goal on the goal's page. Credits already spent are not returned when a goal is cancelled.
• No repeats. A goal does not renew itself: when it ends, it ends.

The goal's page shows the metric (was, now, target), the credits spent against the limit, and every step with Leo's verdict.

Goals by plan

Cindy — AI receptionist

Cindy works the phone line of your business: she answers calls when you can't, calls people for you, texts confirmations and leaves a note after every conversation. Every call goes over the ordinary telephone network, from your business line.

The business line

The line is a real phone number:

• An operator number bought in the app — Buy a phone number on Cindy's page. This is the base of the line.
• Your own business number — the one on your cards and your storefront — can be added on top of it with Connect a business number: calls to it are forwarded to your Weyvox number. It stays with your current carrier; nothing is bought or transferred.

Without a line, Cindy cannot call or answer calls.

Buying an operator number

1. Choose a country and a number. The price depends on the country and the number and is shown before you pay; it covers the connection and the first month. Several numbers of the same country and type can be picked in one purchase.
2. Documents, where the country requires them. Many countries require the operator to check who the number is for. The app asks for exactly the documents that country needs; for several numbers bought together they are submitted once. Once a set of documents is approved, further numbers of the same country and type need none.
3. Payment. In credits — taken from your plan credits first, then from extra credits; with an active subscription.
4. Review. The application's status is shown on the tracking page and in the system chat. If the operator asks for a correction, “!” appears on Settings, the document concerned is marked, and you resubmit only that document. When a document is declined, Cindy also writes to you in her chat: she offers to check the document before you submit it again and to draft a comment in English for the review team, which she sends only after your yes. When the number is approved it activates by itself.

A temporary number while you wait. When documents are needed, you can take a temporary number together with the first number of the purchase, for a one-time 200 credits. It works as soon as you pay, so you can call and receive calls during the review; it may be from a different country than the number you ordered. When the main number is activated, the temporary one is removed automatically. If the main number is not approved within 25 days, the temporary number is switched off; the application stays open.

Monthly fee. Each number has its own monthly fee in credits, taken from your plan credits and then extra credits while your subscription is active. If a payment fails, or your subscription is not active, the number keeps working for 7 days while the charge is retried every day; then outgoing calls from it are blocked; on day 30 after the missed payment the number is released and cannot be recovered. A successful payment before then restores it. The documents you uploaded are deleted within 24 hours after the number is activated.

You can hold up to 10 operator numbers. A number can be handed to a team member and taken back (see Team).

Connecting your own business number

• Incoming — you switch on call forwarding with your carrier, from the business number to your Weyvox number. Customers keep calling the number they know, and Cindy answers it. Weyvox cannot switch forwarding on or read its state — that lives with your carrier — so the app gives you instructions and a check of its own side. For forwarding to stay cheap, the Weyvox number should be from the same country as your business number.
• Outgoing — you and Cindy call so that people see your business number instead of the Weyvox one. On some mobile numbers the receiving network may hide the number; the app warns you before you turn it on.
• You choose Incoming only, Outgoing only or Incoming and outgoing.
• Proof of ownership. A code is sent to the business number — by SMS to a mobile, by a call to a landline.
• Price. Connecting costs nothing, and there is no monthly fee. Forwarded minutes are billed by your own carrier at your rates.
• A business number works only while you have an active Weyvox operator number to receive it.

Auto-answer

With Agent auto-answer on, Cindy takes your incoming calls — on your operator number and on calls forwarded from your business number. You choose how long the phone rings for you first:

• Immediately — Cindy picks up the moment the call arrives; your phone does not ring and shows no incoming call.
• 10, 20, 30 or 40 seconds — your phone rings for that long, and if you answer, the call is yours. 20 seconds is recommended.
• Declining the ring hands the call to Cindy at once, without waiting for the timer.

Cindy answers on Weyvox's servers, not on your phone, so she answers even when your phone is off, asleep or without a connection. The call appears in the app as a mini call card: open it to listen, take the conversation over or end it. With auto-answer off, incoming calls — including those to your business number — simply ring for you.

Auto-answer works the same inside and outside your working hours. Without an active subscription, or when all your credits are used up, Cindy does not answer: the call rings for you as an ordinary call, and a message explains why. It works again as soon as the subscription is active and there are credits on the account.

Agent voice

On Cindy's page, Agent voice sets the voice she speaks with on your calls. You choose from the female voices of the call model; under each name is the voice's native language, and the play button plays a sample in the language picked at the top — any of the agents' languages — exactly as it sounds on a phone line. The voice is personal: the administrator, a deputy and each team member with Cindy choose their own, for the calls made and answered for them. A new voice is heard from the next call. Until you choose, Cindy speaks in the default voice.

Calls on your behalf

Ask in the chat — “call the supplier and ask when the delivery arrives” — and Cindy calls. Give her the number, or a name from your phone's contacts; with the contacts permission granted, a copy of names and numbers is kept on the server so she can find a number, and it is deleted when you withdraw the permission. Whether she dials straight away or first shows a confirmation card with the number depends on her Autonomy. She chooses the language of the call herself, from the country of the number and who is being called. On the way she presses the keys of phone menus; if she reaches voicemail, she leaves no message and hangs up. Afterwards the call card in the chat shows the outcome and her note.

Full international numbers (+…) connect reliably; short service codes may not.

How a live call runs

• Cindy introduces herself as your business's AI receptionist at the start of every call — incoming, outgoing, and when she takes over a call from you — and says that the conversation is recorded (transcribed) for a call note — no audio is kept. This is a product rule, not a setting.
• She talks at the pace of a live conversation. She hears tone of voice, stops and listens when she is interrupted, and speaks over 40 languages. On an incoming call she starts in the language of the caller's country, judged by the number — or in your own language (see Languages) when the number does not tell — and switches as soon as the other person clearly speaks another one.
• On your business line she greets callers with your business name; a call forwarded from your business number is recognised as such.
• The work happens during the call. She recognises a returning customer by number, quotes prices only from your price list, offers only times when you are actually available, and when the caller agrees to buy or book something, records the customer and the order before saying goodbye. She never marks anything paid: payment is recorded only on your word.
• She ends the call herself once the matter is settled. On your own call that you handed to her, she never hangs up — the call is yours to end.

Taking over a call

Each side of a call has one voice. On your side it is either you or Cindy — never both at once.

• Handing a call to Cindy. On your own live call, tap AI agent: Cindy takes the conversation, and the other person hears only her. A panel above the buttons says who is speaking.
• A call Cindy is running — one she answered or placed — appears in the app as a mini call card. Open it to listen in, take the conversation over or end it. Until you take it over, your microphone is not used at all.
• Take over the call — Cindy goes quiet and you speak yourself.
• Hand the call to the agent — Cindy carries on from where the conversation stands, without introducing herself again.

The note after a call

After every call Cindy handled — answered, placed or taken over — she writes a short note: who it was, what was learned and what was agreed. The note appears on the call in the conversation with that number (and, for a call from the chat, in that chat), written in your own language (see Languages), whatever language the call was in. After a call she answered for you, a push notification tells you so and opens that conversation with her note. After a call she answered or took over, important arrangements — a booked appointment, a promised call-back — are also reported to you separately.

Call audio is not stored. What is kept is the text of the conversation: for a call placed from the chat it stays available to the agents for 24 hours, so you can ask follow-up questions (“what exactly did they say about Thursday?”); after that, the note is what remains.

SMS to customers

• Confirmations of what was agreed. On a call Cindy offers to text the customer what was agreed — a time, an address, a price — and sends it only after the customer says yes. In the chat, an SMS goes out when you ask for it: “text Anna that the car is ready”.
• Sender and wording. The sender the customer sees is “Weyvox”; the text opens with your business name, carries facts only and is written in the customer's language.
• Visible in the conversation as an SMS card with its delivery status.
• Length. A message can be up to three segments (a segment is 160 Latin or 70 Cyrillic characters). The price depends on the country — see pricing.
• Opt-out is respected. No AI agent calls a number blocked at weyvox.com/optout, sends it an SMS or answers its calls: a call from it to your Weyvox number is rejected instead of being answered by an agent, or rings you as an ordinary call if you answer your calls yourself.

Marc — AI manager

Marc keeps the business itself: its customers, orders, price list, documents and money. The other agents read what he keeps — Cindy quotes your prices and books appointments into your open slots from it.

Your order screen

Marc sets up your order screen in the words of your trade: tell him how you work (“transfers: pickup time, destination, flight number”) and he renames the order stages and fields, adds up to three fields of your own, and tells Cindy what to ask callers.

Customers and orders

• Customers — each card holds contacts, tags, a note the agents read before talking to that customer, and the customer's orders and calls.
• Orders — an order is created when a customer actually agrees to buy or book something, with the items priced from your list, the time and the address. Stages go New → In progress → Done, or Cancelled (or your own names for them), and move only on a real development, never because time has passed.
• You have the final word. An order an agent created — on a call or in the chat — is marked Not confirmed until you check it and tap Confirm; if an agent changes it later, it asks for your confirmation again. Orders you create yourself are confirmed at once.
• Payment is separate from the stage. An order is unpaid, partly paid or paid, with the amount received and the method. A finished but unpaid order stays visible as money owed. Payment is marked only when you say the money arrived — never inferred from a completed job, an invoice or a customer's word.
• History. Every order keeps a feed of what happened and who changed what.

Services and prices

The price list — items with a price or a from–to range, unit and duration — is the only source of prices. If there is no matching item, the agent says it will check and call back, rather than inventing a number. Switching an item off hides it from the agents while keeping it in past analytics.

Booking and your calendar

Before naming a time, the agent checks your working hours, the orders already scheduled and the busy times in your calendar, and offers only slots that are genuinely open. Two calendar sources can be connected on Leo's Calendar screen:

• Google Calendar — connected once through Google's own consent screen; you choose which calendar your busy times come from. Weyvox keeps it in step on its own, even while your phone is off. Orders the agents book are added to a separate “Weyvox” calendar that Weyvox creates in your Google account, and removed when the order is cancelled; your own calendars are only read for busy times.
• Phone calendar — every calendar on your phone (iCloud, Google, Outlook, a work account) with one permission; refreshed when you open the app.

From either source Weyvox keeps only the start and end of your busy times — never event titles; your own event names are shown to you on the calendar screen from the phone itself. Disconnecting Google Calendar revokes access at once. A confirmation of the booking can be texted to the customer (see SMS to customers).

Documents

Ask for an invoice, a completion certificate, a certificate, a letter or a report, and Marc produces a real PDF that appears in the chat as a file card — to open, forward, print or save. He also makes contracts, offers, quotes, receipts, price lists and other documents, as well as presentations, spreadsheets and charts. He never invents real-world data: a company name, a tax number, bank details or an amount he was not told, he asks for first. To change a document, say what to change and he re-issues it.

• PDF templates hold your own details for each type — Invoice, Completion certificate, Certificate, Report, Letter: who issues it, the bank block, the numbering series, a note, who signs, a logo, a signature drawn with your finger and a stamp (a PNG or SVG with a transparent background). Numbers are assigned in sequence by the app, never invented by the agent. Tell Marc your details once (“my IBAN is…”) and he saves them into the template himself. Each template stands on its own — your invoices and your certificates can come from different entities — and the other party's details go into the document, never into your template.
• Your forms. For an official blank your business has to use, send Marc the file and ask him to keep it: he files the original, reproduces the blank once with your details and the fields to fill, and from then on fills it for you — asking only for the values he does not have.

The document archive

Every document Marc makes is filed in Documents by itself, and you can add your own paperwork — contracts, supplier invoices, tax and registration papers, licences. Each upload is read once: Marc fills in its type, counterparty, number, date, amount and expiry, which you can check and correct, and after that you can ask about any document in plain words. A document with an end date — a lease, a licence, an insurance — brings reminders 30, 7 and 1 day before it expires.

• Do not let the agent read this — for a sensitive document: it stays stored and visible to you, but the agents can no longer find or read it.
• Deleted — a deleted document waits there for 90 days, during which it can be restored or deleted permanently; then it is erased. When Marc re-issues a document, the old copy goes there by itself.
• Documents count towards your storage.

Payments, debts and figures

Ask Marc how much you earned, who owes what and for how long, what you spent according to your supplier and tax documents, and what is left as profit — for any period, also compared with the one before. Send him a bank statement and he matches the amounts to unpaid orders and proposes which to mark paid; he marks them only after your yes. When an invoice reaches its due date and the order is still unpaid, you get a reminder, and an overdue invoice appears in Results under Needs your attention.

Alice — AI marketer

Alice runs your business's social media: she writes the posts, makes the pictures, videos and sound, publishes, replies to comments and reports how posts perform. Her material comes from your business — prices, offers and hours from the profile and the price list, photos and videos from your materials — never invented offers, reviews or customers.

Eight networks

Instagram and Threads need a professional (Business or Creator) Instagram account.

Connecting is done by you, on Alice's Social media screen: tap a network, sign in on the network's own page and come back to the app. For Facebook and LinkedIn you then choose which page or profile Weyvox runs. A connected account can be reconnected or disconnected there at any time; disconnecting cancels posts scheduled only for that account, and what is already published stays on the network. You tell Alice which of the connected accounts she runs, in the chat or on the plan screen.

Connecting accounts and the social media plan stay with the administrator and a deputy administrator. A team member works only on the networks you tick for them under Social media on their card (see Team). Alice never publishes during a call.

Publishing

• A post for each network. Alice writes a separate version for every network, in the language of that account's audience; it goes out right after you tap Publish or at the time on its card, up to 30 days ahead.
• The post card. Every post Alice prepares comes to the chat as a card — the cover, the networks and formats, the text and the publishing time — with Publish and Edit. Tapping the card opens the post full screen exactly as it will look on the network: the text and hashtags, carousel slides you can swipe, the video playing; a post for several networks has a network switch at the top. Publish sends out exactly that version; Edit — say what to change, and Alice sends a new version of the card. In the chat, nothing is published until you tap Publish.
• What a post costs. A designed post costs 10 credits and a reel is charged by its length — 15 credits for each started half-minute (90 seconds — 45 credits); both are charged when you tap Publish, and a finished file from Materials is published at no extra charge. A post with text only (possible on Facebook, LinkedIn, Threads and Bluesky) has no post charge: only Alice's work writing it is charged, like any chat with the agents. A reel's preview is already in full quality, and after Publish that very video becomes the final one.
• What a post can hold. Up to 10 photos or videos (several photos make a carousel); a Story takes exactly one photo or video. Instagram, TikTok, Pinterest and YouTube need a picture or a video — text alone is not enough there.
• Publishing by the plan follows her Autonomy: on — Alice publishes the plan's posts herself; off — she still prepares them and sends each one to you as a post card with a push notification, and it goes out only after you tap Publish. Either way, a reel with defects found by the quality check never goes out without your Publish anyway.
• Posts. After Publish a post moves to the Scheduled tab of Alice's Posts screen, as does everything she schedules herself — each publication in its own block, exactly as it will look on the network, by day, with a calendar, a network filter and its state: preparing, scheduled, publishing or published (published posts stay there for 30 days; the whole history is on the Published tab); tapping a block opens the post. Until a post goes out you can change or cancel it there with Edit and Cancel, or by asking Alice: she changes the text and the time at once, a post still being prepared goes back to its card, and a new photo or video comes as a new post card whose Publish cancels the earlier post.
• Results. Every post is listed on the Published tab of Posts with its state and statistics per network. A failed post is always reported in the system chat; successful ones are reported while Notify about publications is on.
• Deleting a post. A scheduled post can be cancelled on any network. A published post can be deleted from Facebook, LinkedIn, YouTube, Pinterest and Bluesky; on Instagram, Threads and TikTok you delete it yourself in the network's app.

Alice does not send direct messages, run ads, follow accounts, edit profiles or analyse competitors' accounts.

The social media plan and autopilot

On Social media plan — the first row of Agent settings for social media on Alice's Social media screen — you write what to post about, the tone, what to promote and what to avoid; choose Posts per week (from 1 to 21) and the networks she runs. You can also agree the plan with Alice in the chat: she sends the final version as a plan card with Approve and Edit — only your Approve saves the plan and turns it on, and within minutes she builds the content calendar by it. Later, ask Alice to change the plan and she sends a new plan card; ask her to delete it and she sends a Delete plan card — only your button deletes it, and posts already scheduled still go out. Alice never saves, changes or deletes the plan herself. Autopilot works when all of these are true: Plan is active is on, the plan has text, and she runs at least one connected account. Then, once a day, she looks at the coming week — the posts already scheduled and those waiting for your Publish — and prepares the posts that are missing up to the weekly number, each for a different day, with pictures. With her Autonomy on she schedules them herself; with it off, and always on Start, she sends each one to you as a post card with a push notification, and it goes out only after you tap Publish. Writing the plan text alone switches nothing on. A paused plan prepares no new posts, but posts already scheduled still go out.

The social media plan and its autopilot come with every plan — Start, Business and Professional. On Start Alice prepares the plan's posts in the background and sends each one to you as a post card with a push notification; nothing goes out without your Publish. Publishing by the plan on her own needs Autonomy, which comes with the Business and Professional plans.

Comments and statistics

• Comments are available on Instagram, Facebook, LinkedIn, Threads and Bluesky. With Access to comments on (Alice's Social media screen), Alice answers comments under her posts when you ask her in the chat; on her own — checking for new ones every two hours — only with her Autonomy on (Business and Professional plans). With it off, she only shows you comments when you ask. On Instagram she can also hide a comment.
• Every reply she writes is signed as the AI agent of your business, so people know they are talking to an AI.
• Statistics — for a published post: views, reach, likes, comments, shares, saves and more, per network; for an account: followers, posts and engagement over a chosen period.

Photos, video and sound

• Photos — Alice creates pictures from a description and edits yours: a new background, an object removed, another style — in 1K. Pictures, photo edits and posts from templates are in every plan.
• Brand style — the logo, colours and font every designed post and video uses: set them on the Brand style screen in Alice's Montage studio or tell her in the chat.
• Video clips — short AI clips of 3–10 seconds, without speech; a clip she made can be extended up to 40 seconds within two days. An extension is charged as a whole clip of the new length, and the price is shown before she starts. Vertical for Reels, Stories, TikTok and Shorts, horizontal for YouTube or a website; in HD 720p. A clip can start from a photo of a product, a dish, an interior, a storefront or a street.
• Sound — voice-overs in a library voice and music (instrumental unless you want a song). A real person's voice is not offered for voice-overs.
• Editing — a reel of up to 10 minutes (9:16, 4:5, 1:1 or 16:9; Full HD, up to 60 frames per second when your footage is) cut from your photos and videos and her own clips and sound: the best moment as the hook in the first seconds, cuts between words, text on screen (a hook, a price, a list, a call to action, a title), word-by-word captions from any voice in your brand's colours, your logo and brand cards, music that drops under speech, loudness evened out for social networks, and a cover for Instagram Reels and Pinterest. When needed she reframes a horizontal video around the main person, blurs faces — everyone's, or everyone's except the main person, steadies shaky clips, corrects dim or bluish footage and gives the whole video one colour look (warm, cool, vivid, film or black and white). Between shots she uses a cut or one of eight transitions, can slow a clip down or speed it up (0.5×–2×) and add slow zooms and pans; captions use your brand font — one of seven — with key words in your brand colour, and their position, size, outline, background and animation can be adjusted; brand cards can open and close the video. Videos up to 10 GB per file can be used, and iPhone HDR footage is converted to standard range. When a shot is cropped too much, a photo stays still too long or the music is shorter than the video (it is then looped), the render tells Alice, and she fixes it unless it is intended. She renders a preview at no charge — already in full quality — checks its frames and an automatic quality report (black or frozen frames, sudden silence, loudness, text that is cut off, under a network's buttons or hard to read) and sends it to you as a post card; when you tap Publish, that very video becomes the final version, without rendering again. In your chat she says at once roughly how long the render will take, and the finished preview arrives in the same chat with a notification; a change re-renders only the part that changed — new text redoes only its piece of the video, new music only the sound — in the same full quality. If a defect is still there, the app shows what was found and where, and the video goes out only after your Publish anyway. If you only want the video itself, she shows the preview and makes the final after your yes. Editing costs 15 credits for each started half-minute of the finished video. How this compares with a video editor you work in yourself: Weyvox vs CapCut.
• Watching your videos — she analyses a video once, when she starts working with it: scenes, text on screen, what is said, quality problems. She never identifies people.

Montage studio. AI clips, sound, editing, animated posts and free layouts, and watching videos make up Alice's Montage studio — on the Business and Professional plans, the same on both. On Start the studio is visible on her page with a lock: you can look through everything, and it works from Business. On Start Alice makes pictures, photo edits and posts from templates, and publishes your own ready video as it is — one clip, the whole video with its own sound, nothing added — at the price of an edited video. A team member can use the studio once you turn it on in their card (see Team).

The switches Photo generation (the first row of Agent tools on Alice's page, on every plan) and Video generation (in Montage studio) turn making pictures and clips off; she then works with your own material. Prices are on the pricing page; you pay only for a finished result, a refusal or a failure is not charged, and before anything costly Alice names the price.

No fakes. Alice does not invent people — no made-up customers, staff or testimonials, no famous persons, no children — and shows your product, dish and place as they are. You and your own team can appear, from your own photos and videos, with consent.

YouTube videos by link

• A YouTube link in the chat — Alice watches a public YouTube video, up to 120 minutes per request (videos over 20 minutes in lower resolution), and tells you what is in it or makes your version. It is charged per minute, counted by the second (at least 1 credit), once the answer is ready. For other sites, send her the video file instead.

Materials

Materials has two tabs. Mine holds the photos, videos and files you give the agents — in the chat, up to 20 per message, or added with “+” — and everything they make for you: All, Photos, Videos, Audio, Files, Created by the agent and Deleted. Only you see them. Shared is your business's folder of material for posts, seen by the administrator, the deputy and team members given access to it. A file gets there only when someone adds it: with Add on the Shared tab (from the gallery or from Mine), with 📁 To Materials under a photo or video you sent in a chat, or by asking Alice. The same file is never added twice. Remove from Materials takes a file out of the folder; it stays in its owner's Mine. The agents can take your files and the shared folder into work. Open a photo or video and choose Save in its menu to save it to your phone's gallery. Only a file's owner deletes it; a deleted file waits in Deleted for 90 days. The library counts towards your storage.

You're in control

Each agent's page (Settings → the team card → the agent) has two switches.

Agent at work

Switches an agent on or off. A switched-off agent does not reply in the chat or work in the background; their screens and data stay, and their tools reappear as soon as you switch them on again. Any agent except Leo can be switched off. Switching Cindy off also removes the Calls tab. An agent switched on just for one task (from the card in a chat) switches itself off again once the task is done; switching it on here keeps it on.

Autonomy

Decides whether the agent asks for your yes or acts on its own and reports back. It means something different for each agent — the caption under the switch says exactly what:

Autonomy comes with the Business and Professional plans. On Start the switch is visible but off, with a lock, and every agent works as in the Autonomy off column — it asks you before each action. Your choice is not erased: on Business the switch works again the way you left it. For a team member, the Autonomy of each agent is set separately on their card (see Team).

A few things stay yours whatever the switches say: payment is marked only when you say the money arrived, and a goal starts only when you accept its card.

Results

The Results tab shows what your AI team did and what it brought, for today, a week, a month or any dates you pick.

• Money — revenue for the period with the change against the previous period, the amount billed, and Unpaid: what customers owe you right now across all orders. Tap it to see the unpaid orders.
• Needs your attention — overdue invoices, missed calls nobody replied to, posts that failed to publish, tasks waiting for your answer. Each row opens the place where you act on it.
• What the team did — one line per agent, such as calls and orders from calls for Cindy, orders, new customers and invoices for Marc, posts published for Alice, finished tasks. Tap an agent for the full figures.
• AI team for the period — what the agents' work cost; it opens Balance & usage with every charge.

Marc answers the same questions in words — “how much did I earn this month compared with last month?”, “who owes me?”. Two summaries also come by themselves to the system chat every Monday: a list of debtors (finished orders that are not fully paid), and, while Cindy is at work, a report of the past week — calls, how many the agent handled, orders and payments. A week with nothing in it sends no report.

Team

A business with staff adds people to its team: the people who do the work — a driver, a fitter, a stylist, a manager. Each is a Team member, whose rights are set for their position agent by agent, or, on the Professional plan, a Deputy administrator. The administrator manages them in Settings → Team.

• Adding someone is a short form. Add a team member opens the New team member form in three steps. First: first and last name, position, date of birth and gender (or Prefer not to say), on Professional the Deputy administrator switch, the agents the person will work with (Leo always) and their duties in your own words. Choose access rights — Leo checks the details and, from the duties, keeps only the agents the work needs, with the right functions; an agent the work needs but you switched off is shown as his advice. Second, Access rights: you check every switch, choose the spend limit and a number for Cindy, and tap Add a team member — only now is the person added. Third, the app shows an 8-character access code with Share (a ready message with the steps and the link to download the app) and Copy. On the sign-in screen the person taps I’m a team member — sign in with a code, enters the code and is at work — no registration. The agents address the person by the gender you chose, or without gendered forms. The code is their login until you reset it or remove them.
• Position. You describe each person's position and duties in your own words; the agents see it and know what this person does.
• Agents and access. On a team member's card each agent has its own block with its photo, name and role and a switch for whether this person works with it, and under it the agent's functions:
  • Leo — always on, for everyone: the chat, search and reminders; Edit the business profile (not Payment or currency).
  • Marc — Whole business: all orders, customers and documents (off — only their own: the orders assigned to them, created by them or from calls on their line, with those orders' customers and documents); Money: prices, amounts, payments, debts and Results, within their scope; Business documents; Edit services and prices. Business documents and editing services and prices turn Money on.
  • Cindy — the business line number they take (see A line of their own below) and, with a number, Incoming (calls to their number reach them) and Outgoing (they call from it themselves and through Cindy, and text customers).
  • Alice — Social media: posts, publishing and comments, only on the networks you tick under it (networks connected later are not added by themselves); Montage studio: video editing, AI clips and sound, in their own chat with Alice, one render at a time like anyone else.
  • Autonomy — under every agent: the agent acts on its own for this person and reports back; for Alice it means their posts go out without Publish.
  When an agent is off for a person, its functions do not apply; the switches are kept and work again once you switch the agent back on. Any agent can be given to a person, whichever agents work in your own account. Montage studio and Autonomy work on the Business and Professional plans and show a lock on Start. Changes apply together when you save the card, and what a person spends comes off your credits under their name.
• Deputy administrator (Professional plan) — every agent with all its functions, plus the administrator's actions on the business's data: confirming and deleting orders, deleting customers and documents, templates, document languages and the agents' settings, connecting social networks and the social media plan, and team members' functions. On a lower plan a deputy works as a team member with everything on.
• Changes through Leo. Ask Leo in the chat (“give Anna the documents”, “remove Oleg from the team”): he shows a card with exactly what changes, and nothing changes until you tap it. You can also change everything yourself with Change on the person's card — your changes apply when you save. Autonomy for a person is switched on only by you, on the card.
• Always yours. The subscription, balance and top-ups, numbers, adding and removing people, goals and deleting the account stay with the administrator alone. A team member also cannot confirm or delete orders, delete customers or documents, connect social networks or change agent settings, and does not see your balance or subscription.
• Spend limit — for a calendar month: No credit limit (on by default for a new person) or a limit from 1,000 to 20,000 credits a month. When it is reached, their new paid actions stop; they can tap Ask for more, and you get the request.
• A line of their own. With Cindy assigned, you can hand a person one of your Weyvox numbers: with Incoming, calls to it ring them, and with Outgoing, they call from it. Auto-answer and payment stay with you, and the number can be taken back at any time.
• Activity. Each person has a block on the Team page: open orders, orders done and calls (or actions) over the last 7 days, credits spent this month against their limit, and their last sign-in. Their card shows the details — their latest actions, calls from their line and what they spent. Leo gives the same picture in the chat when you ask how someone is doing.
• Security. A new device asks for the code again, and you are notified. Reset code stops the old code at once and signs them out everywhere; their orders stay. Delete team member ends their access at once, cancels their seat subscription and returns their orders to you.
• Team size — up to 3 people on Business and up to 10 on Professional.

Price and plan. A team member's seat costs 1,000 credits a month; a deputy administrator's seat costs more, and its price is shown next to the role before you choose it. Each seat is a subscription paid from your credits: the first month is charged as soon as you tap Add a team member, then every 30 days. If your credits do not cover it, whatever is available is charged and the rest becomes a negative balance that your next top-up covers; if it is not covered within 7 days, the person can only read, and after 30 days they are removed from the team (their data stays in the business); a top-up restores access at once. On the Subscription page each seat is its own subscription block with a settings page — the subscription, the service and the spending; cancelling a seat is the same action as Delete team member (there or on the person's card): access ends at once, the charges stop, and the month already paid is not refunded. A team requires the Business plan (up to 3 people) or Professional (up to 10). The limit applies to adding: when the plan becomes smaller or ends, the people beyond its limit are paused — they cannot sign in or work, their data is kept and their seats are not charged; Keep active on a person's card chooses who stays, and on a higher plan the paused people come back by themselves.

Plans and billing

Weyvox works on a monthly subscription that renews automatically, and every paid feature needs an active subscription. Prices in Weyvox are in credits: 1 credit = €0.01 excluding VAT. There are three plans; each adds credits every month that pay for the agents' work.

Prices exclude VAT: a plan costs as much as the credits it gives. One account has one subscription at a time, and you can pay for it in three places:

• In the iPhone app — the App Store charges you, adds your country's VAT or sales tax and shows the exact amount before you pay; Apple gives you its own receipt.
• In the Android app — Google Play charges you and adds the tax the same way; Google gives you its own receipt.
• On weyvox.com — in your billing account, or with Buy with a company invoice on the pricing page. The price is excl. VAT; the payment form asks for a billing address and, where it applies to your country, a VAT number, and adds VAT according to them (reverse charge where it applies). Every payment comes with an invoice in your company's name — company details and VAT: it is emailed to you, kept in your billing account and, as a PDF, under Payment history on the app's Top up balance screen. Your card details never reach Weyvox.

An invoice in your company's name is available only when you pay on weyvox.com; the App Store and Google Play give their own receipt, not a company invoice.

Credits and balance

• Credits. Credits pay only for Weyvox's services; they cannot be exchanged for money or transferred to another account.
• One balance. Plan credits and the extra credits you buy make one balance. Balance & usage and Top up balance show it as, for example, 6,000 / 11,500 credits — what you have now out of the month's total — with a bar of what has been used, and say until when your plan credits are valid.
• Plan credits are spent first. Every charge — a call minute, an agent's work, an SMS, an image, a number's monthly fee, a team member seat — comes off the plan's credits first, then off extra credits.
• Only with an active subscription. Every paid feature, even one that extra credits would pay for, works only while your subscription is active. Without it, the app, your history and your data stay available, but paid features pause until you subscribe again.
• Extra credits are bought while your subscription is active, in packs of 500, 1,000, 2,000, 5,000, 10,000 or 20,000 credits: in the app under Top up balance (the store price includes your country's taxes), or in your billing account on weyvox.com (prices excl. VAT, VAT added on the payment form, an invoice in your company's name), where you can also turn on Auto top-up (see below). Extra credits do not expire: when a subscription ends, they are kept for the next one.
• Everything is itemised in Balance & usage: every operation day by day, with the agent and the person behind it.
• Try the numbers first. On the pricing page, How much will it cost? has a slider for each agent — Leo's tasks, Cindy's calls, Marc's documents, Alice's posts, each result priced with everything included — and the number of team members; Which plan should you choose? then shows the three plans for that month with Leo's advice. Registration has the same page, Choosing a plan. In the app, each plan card in Settings → Subscription has a Cost simulator, where a switched-off agent's block is grey and its share of the example month goes to the agents that are on. These are estimates; you pay for what is actually used.

Your billing account on weyvox.com

• Signing in. At weyvox.com/account you sign in with your phone number and a code sent by SMS, plus your PIN if you set one. The browser can be remembered for 90 days from your last visit; Sign out forgets it.
• Paying before you have an account. You can subscribe with your phone number before you register: the payment creates the account. You then register in the app with the same number, and at the Subscription step you see your plan and Finish registration. If we cannot accept your account at registration (Weyvox is only for businesses), write to support@weyvox.com and we refund that payment.
• Credit packs. The same packs as in the app — 500, 1,000, 2,000, 5,000, 10,000 or 20,000 credits for €5 to €200 excl. VAT — while your subscription is active, each with an invoice in your company's name.
• Auto top-up. Save a card and choose a threshold — 100, 500, 1,000, 2,000 or 5,000 credits — and a pack: when all your credits, plan and extra together, fall below the threshold, Weyvox buys that pack. It works only while your subscription is active; if a charge fails, auto top-up turns off and you get a message in the app.
• Managing the subscription. Change plan — the new plan starts with the next charge; Cancel subscription — renewal turns off and the paid month runs to its end; Resume subscription — turns renewal back on before the month ends; Subscription payment card — opens a secure page to update the card.
• The administrator pays. Team members cannot buy anything; the administrator pays from their own account.
• One text message during registration. When you reach the Subscription step in the app, we send you one SMS with a personal link, valid for 24 hours, explaining that an invoice in your company's name is available only when you pay on weyvox.com. It is sent only to numbers in the European Union and Ukraine, and not to team members, accounts that already have a subscription or numbers blocked at weyvox.com/optout.

End of the period, changes and cancellation

• At the end of each month unused plan credits on Start and Business expire; on Professional they are kept as extra credits.
• Changing plan. One account has one subscription at a time, and you change it where you pay. In the app: Settings → Subscription, through your store. If your subscription was bought elsewhere (on weyvox.com or in another store), the other plan cards show Switch to this plan: the new plan starts at once, because the store charges when you buy, and we stop the previous subscription ourselves — a weyvox.com subscription is cancelled at once, a Google Play subscription stops renewing. Apple does not let us cancel an App Store subscription for you: while it renews, a plan cannot be bought in Google Play or on weyvox.com — cancel it on your iPhone first. On weyvox.com: Change plan in your billing account — the new plan starts with the next charge. If you subscribe on weyvox.com while a store subscription is active (an App Store one you have cancelled, or a Google Play one, whose renewal we turn off ourselves), the website subscription starts when the month you paid for in the store ends: nothing is charged today, and the first charge is on that day. On every change of plan or of where you pay, the plan credits left on the old subscription become extra credits, which do not expire. On Start, Autonomy does not work, so Alice sends every post of the social media plan to you for Publish; your choice is kept and works again on Business.
• Cancelling. Tap Cancel subscription on your plan's card in Settings → Subscription: a Google Play subscription or one bought on weyvox.com is cancelled right there, and an App Store one is confirmed in Apple's own window. You can also cancel where you bought it — on iPhone in Settings → your name → Subscriptions, on Android in Google Play → Payments & subscriptions, and for weyvox.com with Cancel subscription in your billing account, where Resume subscription turns renewal back on before the month ends. The plan and its credits stay active until the end of the paid month, with no further payments. After that, the remaining plan credits expire on Start and Business or are kept as extra credits on Professional; paid features pause until you subscribe again, and your extra credits are kept; team members are paused. A subscription that still renews has to be cancelled before the account can be deleted.
• A failed renewal — in the store or on weyvox.com — gives no new plan credits, and paid features pause until the payment goes through, even while the store or the payment provider keeps retrying. For a weyvox.com subscription, update the card with Subscription payment card in your billing account.
• When all credits are used up, paid actions stop and Cindy does not answer calls until you buy extra credits (or auto top-up on weyvox.com buys a pack) or the next month's plan credits arrive. Some charges — such as call minutes — are settled after the fact, so the balance can briefly go below zero; the next credits cover it.
• Refunds. Store purchases are refunded by Apple or Google under their own rules. Payments on weyvox.com are not refunded, to the extent the law allows; mandatory consumer rights are not affected — write to support@weyvox.com. Credits already spent on services are not refundable.

What things cost

Usage is priced per unit, in credits: call minutes (the agent's work plus the line rate of the country called), SMS by segment, the agents' work in the chat, web searches (2.5 credits per search), images, video and sound, operator numbers by country, 1,000 credits a month per team member seat (a deputy administrator's seat costs more), and storage — 5 GB included, then 4 credits per GB per month. Connecting your own business number and speech recognition cost nothing. The full, current list is on the pricing page.

Security and privacy

In plain words, what protects your data and your account. The full legal description — what is collected, why, and for how long — is in the Privacy Policy.

Your data

• Encrypted in transit and at rest. Everything between the app and Weyvox travels encrypted, and stored data is encrypted.
• Sensitive data additionally encrypted with a Weyvox key — business documents, customer cards, orders, the agents' memory, the server copy of your chats with the agents, the materials you give the agents, social media posts and plans, and the documents you submit to buy a number. A raw copy of the storage is unreadable without that key. Weyvox holds this key because the agents have to read the data in order to work for you.
• Where it lives. Your account data is stored on servers in the EU. Nothing is sent to an AI company until you sign Your data and AI in the app (Settings → Your data and AI, where you can also withdraw it); some processing by these AI providers may take place outside the European Economic Area, under the safeguards described in the Privacy Policy.
• Your business is isolated. Each agent works only with the data of the account it belongs to.
• Not kept longer than needed. Call audio is not stored; documents for a phone number are deleted within 24 hours after the number is activated; reminders disappear after they fire.
• No advertising or third-party analytics inside the app.

Your account

• One phone at a time. An account is active on one phone; signing in on a new phone signs the old one out. Everything — chats with the agents, business records, numbers, memory — is on the servers, so it is all there on the new phone.
• PIN. Optional and off by default. With a six-digit PIN set, signing in on a new phone asks for it in addition to the SMS code, so an SMS code alone no longer opens your account. Setting it up gives you ten one-time recovery codes — keep them away from the phone. Repeated wrong attempts pause entry; a forgotten PIN with no codes left can still be reset, after a seven-day wait that you can cancel from your own phone.
• App lock. Opening Weyvox on this phone asks for Face ID, a fingerprint or the phone's biometrics, with the device passcode as a fallback. It protects the phone, not the account — that is what the PIN is for. Both are in Settings → Account → Security.
• Nobody from Weyvox will ever ask for your PIN, a recovery code or an SMS code — not by email, not in the app, not through an agent.

AI transparency

Weyvox's agents talk to people who are not its users — callers, customers, people commenting on your posts — so they say what they are.

• On calls. Cindy introduces herself as your business's AI receptionist at the start of every call — incoming, outgoing and when she takes over — and says that the conversation is recorded (transcribed) for a call note — no audio is kept. You cannot switch this off.
• In comments. Every reply Alice writes under your posts is signed as the AI agent of your business.
• In generated media. Pictures, AI video clips and music the agents create carry built-in invisible AI marking; a finished edited video with AI parts carries a machine-readable AI label; and when a post contains AI-made media, the AI label of Instagram, TikTok and YouTube is set automatically. Editing your own footage is not AI content.
• Reporting AI content. Every agent message in the app has a Report button (a triangle with an exclamation mark), and a photo or video an agent made can also be reported from the ••• menu of the full-screen viewer: choose one of seven reasons and, if you like, add a comment. The report reaches the Weyvox team together with the message and the request the agent was answering, and a person reviews it. A report never leads to any action against your account.
• Humans stay accountable. The agents act only on your instructions and within the switches you set; Weyvox makes no automated decisions with legal or similarly significant effects on you.

Account

• Signing in. The business owner signs in with a phone number and a code sent by SMS (or by a call, if the SMS does not arrive). Team members sign in with their access code. Your billing account on weyvox.com uses the same phone number and SMS code, and your PIN if you set one — see Your billing account on weyvox.com.
• Personal information — photo, name, date of birth, gender and your phone numbers — is under Settings → Personal information.
• Deleting the account. In Settings → Account → Delete account, where you type the word DELETE to confirm; without the app, as described on Delete your Weyvox account, or by writing to support@weyvox.com. Deletion is permanent: your data and files are deleted, your numbers are released, your team members' accounts are removed, scheduled posts are cancelled and your social accounts and Google Calendar are disconnected. While a subscription still renews — in the App Store, in Google Play or bought on weyvox.com — the account cannot be deleted: cancel it first (see End of the period, changes and cancellation). The month already paid for is not refunded.
• A team member deletes their team member account with Delete account (Settings → Account) in their own app, which also takes them out of the team.
• For people who are not Weyvox users. Anyone can block their phone number from Weyvox at weyvox.com/optout, after confirming it by an SMS code or a phone call. No AI agent calls a blocked number, sends it an SMS or answers its calls: a call from it to a Weyvox number is rejected instead of being answered by an agent, or rings the person as an ordinary call if they answer their calls themselves. A blocked number cannot register an account and is removed from the copies of users' contacts. The block can be lifted on the same page.

Languages

• The app is available in English, French, Russian and Ukrainian — Settings → App language.
• In the chat the agents reply in the language you write in.
• On calls Cindy speaks over 40 languages. She starts an incoming call in the language of the caller's country, judged by the number, or in your own language when the number does not tell, and switches to the caller's language once they clearly speak another one; for a call she places, she picks the language from the country of the number and who is being called, unless you named one.
• Your own language is the language you write to the agents in — or your app language until you have written to them. Call notes are written in it, whatever language the call was in.
• SMS and posts are written in the language of the person or audience they are for.