Delete your Weyvox account

Last updated: 6 September 2026

This page explains how to delete your account in Weyvox — the business phone line and AI-agent app for iPhone, with the Android app on its way — together with the data associated with it. You can do it instantly in the app, or request it here if you no longer have the app installed.

The fastest way — in the app

Open Settings → Account → Delete account, read the warning, type the word DELETE to confirm, and confirm. Deletion starts immediately and does not require writing to anyone.

This erases both the server side of your account and what the app kept on your phone: the local copy of your chats, settings and cached media files.

If you are the administrator of a business with a team, deleting your account also removes your executors' access: their access codes stop working and their sub-accounts are deleted with yours. An executor deletes their own sub-account without touching the business — Settings → Leave team in the app. When the administrator removes an executor from the team, the access code stops working, sessions end and the assigned orders are freed, but the sub-account itself is not deleted.

Without the app — by email

If you no longer have the app or the device, write to support@weyvox.com from any email address. In the letter, state the phone number your account is registered to, in international format (for example +33612345678) — a Weyvox account is identified by its phone number, and without it we cannot find the account.

We never delete an account on an email alone. Before deleting, we verify that the request comes from the account's owner: we confirm that you control the account's phone number — with a one-time code sent to it by SMS, or a confirmation call. If you no longer control that number, say so in your letter and we will agree on another way to verify that the account is yours. A request that fails verification is not acted on.

Once verified, the deletion performed is exactly the same process the app runs — the same removal steps, nothing less. We respond within one month at the latest, as the GDPR requires; in practice much sooner.

What is deleted

your profile — name, date of birth, photo, settings;
your personal chats and media, blocked numbers, wallpapers and last-seen status, call history, AI call notes and SMS sent to customers;
the AI agent's data: conversation history, memory, tasks and journals, the voice you chose, and the contacts snapshot kept while the agent's contacts access was on;
your business records: profile and business type, price list, customers, orders and analytics, business documents and PDF templates;
your team: executors' sub-accounts and their access codes;
your agent voice clone (voice sample and voice model), if you created one;
your operator phone number and any identity documents still held for it — the number is released back to the carrier, which may make it unrecoverable;
your remaining prepaid balance — it is permanently lost, exactly as the in-app warning states.

Deletion is permanent. There is no grace period and no restore.

Deletion is all or nothing

Weyvox has no separate procedure for erasing part of your data on request: the deletion described here removes the account together with everything listed above, in a single operation. There is no way to keep the account and have only some of its data deleted.

Individual features can of course still be switched off in the app — turning off the agent's access to your contacts, for example, removes the synced copy from our servers — but that is a setting you change, not a deletion request. If what you want is your data erased, the way to do it is to delete the account.

What we must keep, and for how long

Top-up and billing records	Statutory accounting periods under French law — up to 10 years (Art. 6(1)(c) GDPR)
Abuse reports received by email and their evidence	For as long as the case needs it; the record of a confirmed violation or restriction for the life of the account; cases involving illegal content are kept longer, as evidence and for reporting obligations
Per-operation usage records	Deleted on the normal 90-day cycle
Technical logs	Short rotation windows used for operations and security

The full retention table, covering every category of data, is in section 7 of the Privacy Policy.

Not a Weyvox user?

If you have no account and simply want your number out of Weyvox — unreachable for calls and SMS from the agent through the service — you do not need this page: block your number at weyvox.com/optout/, instantly, after verification by SMS or a dictated phone call. If the number currently has an account, delete the account first, then block the number.